Avaliações (405)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 15% das classificações são de 1 estrelas
19 de março de 2017

Facebook remarketing made easy with Retarget app. Thanks.

ANB Mart Online Shopping Australia - www.anbmart.com.au

Anbmart
Austrália
10 meses usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 13 de março de 2019

Thank you for your pleasant note 😀. I appreciate a lot you taking the time to share your experience with RetargetApp 🎉

10 de outubro de 2020

this app is helping, still in the early stages but hasn't made a return without a doubt. Fast and efficient customer service as well

GLS Workwear uk
Reino Unido
11 dias usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 10 de outubro de 2020

We are glad to know that! Thanks for your feedback and may your further experience be at the same highest satisfaction level.

Editado a 3 de junho de 2016

It seems to work well. I see the ads myself occasionally on FB and they look great and are decently accurate as to what products I have been looking at.

Very easy to set up.

BUT, the ease of use makes the app TOO simplistic. There are barely any reports to look at for ad performance. The only thing you can see is total spent, revenue, and profit.

You cannot see CTR, you cannot see any other FB ad metric. You also cannot set the amount of time you would like these ads to show for someone (the amount of time they are in your custom audience) without contacting support.

The biggest issue that I have run into is that the revenue statistic is COMPLETELY OFF. Currently, my spend is $40 and my revenue is $26k. This is wrong.

This total revenue might be from other sales of ours through other sources (like google, and Point of Sale in store), because it is certainly NOT from the retargeting ads. I know that for sure.

Customer service is ok. Takes them a while to get back to you sometimes. I talked to them about this and they said that sometimes the numbers glitch out or something to that effect.

I like the look of the ads and the ease of use, but the numbers can be flat out WRONG, and there is minimal reporting and ad customization available.

I hope to see improvements in the future.

Mak Home
Estados Unidos
10 meses usando a aplicação
30 de julho de 2021

This app takes the stress out of creating your own campaigns on Facebook. Support received from Oleksandra is excellent.

The Perfect Touch SA
África do Sul
10 dias usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 30 de julho de 2021

Thank you for the great review! We are thrilled to hear that you got exactly what you wanted out of your retargeting experience with us 😊

14 de julho de 2016

The app as a retarget app is incredible. They are the most economical app too as far as I know. I have reduced the rating to 4 basically because they have no reporting options or analytics at all. And worst of all their revenue calculation that is happening from the app is woefully wrong. It says my spend of 370 dollars has given a revenue of 3000 dollars which makes no sense as I started my store just a few months ago and have not made that much sales from my store from all sources included. Quite silly it looks. I have mentioned this a few times but there has been no update at all in the last few months. Hope they sort this out soon and also include some analytics or reports.

Purayati
Índia
9 meses usando a aplicação
24 de julho de 2017

I have a big problem with the facebook step: when i want to agree retargetapp in the request i have a white page and nothing work

Modern Iste
França
5 meses usando a aplicação
5 de março de 2018

Horrible These People Report False Sales Check The real progesss in the report app

Fashiontr3ndz
Estados Unidos
4 meses usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 13 de março de 2019

We appreciate your continued business with RetargetApp and need to note that, when it comes to tracking the results of a Facebook campaign, no other tool can provide more accurate data than the Facebook Ads Manager. RetargetApp is a Facebook Marketing Partner and takes all data directly from Facebook the way as they were recorded.

RetargetApp also values transparency - this is why we made sure that each of our customers can access the detailed campaign stats right on Facebook 24/7.

I’ll be happy to answer any questions you may have - just message me at help@retargetapp.com.

Alex from RetargetApp

1 de dezembro de 2020

Don't waste your time with this app. Their lack of knowledge is insulting. They lock down any useful features making them inaccessible on their platform. You cannot, for example, set any sort of auction limits or target CPA. You're just throwing money down a black hole and hoping some of it does an about-turn and comes back to you in the form of a sale.
"learning phase, learning phase". That's what you'll here. Yes I fully understand that but you can't ignore warning signals that money is disappearing at sometimes a rate of £7 per interaction. Having had to learn myself how to run retargeting in facebook I thought these guys would know how to do it given the whole premise of their business is retargeting.
Yes they have built some form of platform, though all it does is sync with facebook business manager. There's literally no value in using this app.
They not only understand next to nothing about retargeting but they know just as much about e-commerce. I kept getting told "customers aren't interested in your products as you have a high bounce rate of 70% or so. The whole point of this is to retarget users that haven't registered enough interest.
Fellow shopify merchants, do yourself a favour and make sure you don't go into these types of apps blind as you'll get taken for a ride. I was fortunate to cut my losses early doors. You can use the facebook selling channel and setup retargeting yourself. If you need help setting up a proper ad account in business manager then facebook support are there to help! Cue dev response on that "I didn't give it enough time, customers weren't interested"

Ecohuman
Reino Unido
4 meses usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 4 de dezembro de 2020

Thank you for sharing your feedback.

I have reviewed your appeal and can confirm that the employees of my team provided absolutely correct information. We do not create magic, we help stores with sufficient and high-quality traffic to promote their products and increase sales. The store can attract high-quality traffic using the Prospecting campaign or Google smart campaign.
Hundreds of our clients are satisfied with the result they get with our application.

In any case, we are doing our best to improve our product and your feedback will definitely help us. If you decide to use our application, please contact us at any time!

Maksim,
Customer Service Team Lead
RetargetApp

9 de novembro de 2017

Warning: they continue to charge my credit card after i had uninstalled this app

I uninstalled this app with a small credit amount which i was happy to write off, only to have them charge my account for the next week worth of ads.

Jays Gear
Nova Zelândia
4 meses usando a aplicação
Questão respondida por Ad Intelligence INC (Adwisely) 13 de março de 2019

Hello.

As you may already know, the issue you've described happened due to errors in data exchange between RetargetApp and Shopify. The wrongfully made transaction has been fully refunded to your account. I would like to once again apologize for the situation that took place.

To prevent any cases like this from happening in future, we have significantly improved our app since then. In a new version of RetargetApp you are billed directly by Facebook and Shopify. We have also added a lot of other features and would like to invite you to try a new version of our app. You will have a 14-day Free Trial to see if the app suits your advertising needs.

Alex from RetargetApp

20 de agosto de 2016

Be aware of the!. If you do not have 100 visitors to your store, they will still take your money and then charge their 10%. They took my money and then tell me that I did not have a 100 daily visitors to my store. $1.68 was spent on ads and they took $3.50 for themselves. The ad was barley running and when I asked back for the money they took their $3.50 and told me that was to create the ad, which they did not. So I paid $3.50 for $1.68 worth of ad.
Ask questions before you give them your money. Wish I could give them a no star. How can you fund the account and then later tell the customer they do not have enough visitors to your site? Dishonest, they just want their 10% don't care if you don't get any rewards from it. And their response time is just awful!

Hipgearshop Com
Estados Unidos
4 meses usando a aplicação