Adwisely | Social & Google ads

Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before.
We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation.
Kind regards,
Valeria Heintse,
Adwisely

Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait some time to get a stable ROAS on Google. You paused the campaign right after the first conversion was recorded in the account, that's why Google didn't have the opportunity to gather data for testing and optimizing.

Since the personal campaigns you run for some time are already optimized, they can show the results faster.

As for the tracking. You have several tags on your website (including your personal ones) that didn't work. The issue was already solved by our team, but we recommend you have a look at your personal tags since they also had an issue with the conversion value.

Best regards,
Oleksandra Deikun,
Adwisely

Thank you for taking the time to share your experience with us. We are sorry to hear that Adwisely did not meet your expectations.

As we shared with you, the app could work well if you fixed the issue with the pixel. Our Support team reached out several times, sharing that there are some issues with your pixel in the Events Manager. We still strongly recommend having a look at them, otherwise, any other campaigns you create will not be profitable.

Also, based on the evaluation of the Facebook Ads Expert, the traffic you attract has poor quality, since most visitors didn’t add anything to the cart, which means that they are not interested in your products. Therefore, the retargeting campaign that re-engages website visitors didn’t show the result.

We also recommend turning on Automatic Advanced Matching since most of your events have no matching score, which is not typical for accounts with high traffic.

We did our best and applied our top optimization technics to provide you with good service, but the app is not the answer to all your problems. You still need to work on the correct pixel setup, quality of your products, and incoming traffic to your website (or let us attract the right audience).

Best regards,
Oleksandra Deikun,
Adwisely