Messagerie Affirm de paiement

They only have email support for merchants and they don't respond

Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.

I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!!

Buyer be ware! I would give zero stars if I could :(

I'm only giving this 1 star because it requires coding and I know how to code. BUT Affirm's directions on integrating the app/service are vague and aren't helpful at all. there only email you back the same lame instruction. no phone support at all.

Don't get discourage by the negative reviews, yes the implementation requires a little bit of coding experience and reading the documentation, but in our case we have a very customized template and we made it work, just read and follow the instructions, don't be afraid to ask for help.

first off this app is ridiculously expensive. basically 6%. after looking at my loses on 2 orders im removing this option. i had a order for 1299... of which i made $200 profit and affirm took $96 out of that........ I had another order for $4000 of which i profit $560.. and affirm took $240! .Bye affirm. 1299 is one of my cheapest products.. so that means ill be giving affirm $96 or more for every order they process. This app is not for me.

The app did not load right away (i have a custom theme), but once I reached out to tech support, they helped me fix the problems. After that, everything went very smoothly. I would recommend it.

Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm

Same Experience As All Other Users - Doesn't work

I'm not a coder, so that been said, is a complicated setup that I have to spend 5 hours just to figure it out and nothing. The instructions are not clear and not much explaining. Videos can be helpful for does not code-savvy. Super frustrated because I'm approved but can't use the app.

UPDATE

Customer support fixed the problem for that I'm happy, but they needed to enter the code manually seen the app is not compatible with all the themes that Shopify offers and the one I'm using free Supply theme is not compatible. I hope they can make it simple to implement affirm to any theme.