Affirm pay‑over‑time messaging

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

Truly awful. Affirm itself is a great service, but their customer service is practically nonexistent and the app is about as cumbersome as it gets.

If you have a paid theme don't waste your time with this. I have spent over 2 weeks trying to get messaging to work with very little support. I had to look for answers myself online and forward it to the tech and still, nothing was fixed and the tech just stopped responding to me. They should put in their description "only works with free Shopify theme"

Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm

They are definitely self righteous, acting as if they are better than God. From looking at these ratings it is very clear that they don't care about their merchants, just the money they collect from the consumer. But then again the guy who founded Affirm is so rich now he doesn't have to care.

first off this app is ridiculously expensive. basically 6%. after looking at my loses on 2 orders im removing this option. i had a order for 1299... of which i made $200 profit and affirm took $96 out of that........ I had another order for $4000 of which i profit $560.. and affirm took $240! .Bye affirm. 1299 is one of my cheapest products.. so that means ill be giving affirm $96 or more for every order they process. This app is not for me.

Im only giving this 2 stars because it requires coding and I am not a coding expert and don't even know where to start. Affirm's directions on integrating the app/service is vague and isn't helpful at all. I need them to update their directions on integration as if they're explaining it to a 2 year old. I sent an email to support 3 hours ago, and still no response... Feeling hopeful and helpless at the same time.

Very poor integration with Shopify, no support for product variants. 10+ emails and a lot of hand-waving and the integration still not working. First, I provided 3 test cases where Affirm integration fails with Shopify. Affirm support didn't test all 3 only 2. Second, I pointed to the 3rd test case that wasn't fixed, they said "oh yeah, here I fixed it". And again, they didn't (Affirm messaging calculated the wrong installment payment amounts, 4 * $24 != $1200 ). Then they claimed it's a third-party app issue. I uninstalled it, and that didn't help either. Exactly the same problem after the 3rd-party app was gone. Then, they blamed it on the browser caching (I tested the site in 2 different browsers on 2 different OS, mobile and desktop). Finally, they basically said "it is too difficult to debug", let's just disable the functionality globally... i.e. stop calculating installment payment on the product page. But I thought the whole point of Affirm is to display the visitors know of potential lower payments **before** they add to checkout, not after... Sorry, Affirm, I am sure you can do better, but this is frustrating. UPDATE: after 11 emails, it's working finally now and the fix was on their side. I'll keep the rating at 1 star as out of ~20 Shopify apps I tried so far, this was the worst so far.

I'm not a coder, so that been said, is a complicated setup that I have to spend 5 hours just to figure it out and nothing. The instructions are not clear and not much explaining. Videos can be helpful for does not code-savvy. Super frustrated because I'm approved but can't use the app.

UPDATE

Customer support fixed the problem for that I'm happy, but they needed to enter the code manually seen the app is not compatible with all the themes that Shopify offers and the one I'm using free Supply theme is not compatible. I hope they can make it simple to implement affirm to any theme.

I have not been able to successfully integrate this app into my paid Shopify theme. If it is this problematic to get it up and running, I am concerned about problems our customers might have using the app; especially in light of similar experiences cited by other users. Given that the 5-star and 1-star reviews are about evenly split, I suspect there is a quirky issue buried somewhere in the app's coding. The customer's success with apps we use on our site directly impacts their experience with us, so I am willing to err on the side of caution by not offering Affirm as an alternate payment provider. Hope the issue is remedied down the line so we can try again.