UpPromote Affiliate Marketing
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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no videos to help or explain how we install or use the app and when i was tray ti contact the support they sent a videos sines 2017
Hi, We sent you this video on our support ticket: https://www.youtube.com/watch?v=lQd1w3iv_iE&t, this is a quick guide for beginners we've just launched this March to explain briefly about affiliate marketing and how our system works. Besides, there are five basic settings on our Quickstart and each of them has an illustration video to make sure you know where to get.
We also sent you an email to make sure there would be no confusion between us, if you still need other assist, please send us an email at support@secomapp.com
This app fails to capture any orders that are checked out with ShopPay and their customer support confirmed that ShopPay is not supported. Given that a large percentage of orders check out with ShopPay, that makes this app nearly useless - at least to me.
Hello there. This is Stark from UpPromote support. We're sorry the inconvenience. Upon checking, we believe that there's some misunderstanding in this case.
UpPromote can still track the orders paid using Shop Pay as long as the orders were made via the cart page or the check out page. I've just sent you an email with details and the solution. We hope that you could consider giving us another chance on this.
Please feel free to reach us at support@secomapp.com anytime.
Cheers!
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We are so sorry if you are disappointed at some point.
We only received a ticket asking for instruction to remove the app on Jan 24 08:43 and we walked you through all the steps, then we got no reply from you, we hope you could share more about your unhappy experience with our support service so we can improve better in the future.
EDIT 1:
Since writing this review I've received a steady stream of emails and also been contacted on Facebook by a fake profile that has Ava Sambora as "her" profile picture in some kind of attempt of.. well, I don't know what actually. Just surprised they haven't called me yet.. Anyways, shady business practices just went up by 73%
I suspect this has something to do with shedding light on a somewhat flawed review system where developers specifically ask kindly for reviews in a gesture that feels very honest - in order to get the most important marketing you can get today. A good review score.
I'll keep updating this review on what happens next - if next happens, stay tuned friends! ;)
END OF EDIT 1
EDIT 2:
Since I'm a curious person I had to dig a little deeper, turns out "Michelle Lee", the person that contacted me on Facebook with a fake profile is posting on Quora Forums, copy+paste answering questions and ofc recommending Secomapp apps to people. With the same fake profile picture of Ava Sambora claiming to be "Shopify adviser, specialize in store design and customer retention", not a word about representing the company "she" advice people to use on her profile. To be fair "She" DID however have a short streak of copy+paste answering a couple of questions with "WE HAVE A FREE APP" but apparently went back to not be transparent about representing the company she suggests to beginners asking questions about setting up their stores.
Shady business practices up by 86%
(if you've done your math the're currently at 159%, impressive)
END OF EDIT 2
This review is a statement against something I'm getting more and more tired of. Developers asking for a review after just a couple of days using their apps or services. When choosing a service or app, the reviews are the biggest deciding factor for most people but if 252 people have given this app a 5 star rating after 3-4 days of use then these reviews don't really mean anything!
This review and rating has NOTHING to do with the usefulness of this app. I'm sure it's great. I just wouldn't know. I decided to go with another app for my affiliate program because I wanted a more streamlined system to pay affiliates so this wasn't the app for me. It doesn't mean it's bad at all.
The 1 score is just there to get more readers aware of the core issue. Reviews are the most important marketing tool for an app developer but it's also the most important tool for customers to make informed decisions. If I get asked to write a review 3-4 days after installing the app, I'm going to assume most of the 5-scores was asked to do the same and honestly - that doesn't help me make an informed decision at all.
There are simple apps out there that do very simple things and you can rate them after a couple of minutes and be confident you give them a fair score but this is an app for affiliate marketing, I don't see how anyone can write a fair review before using it for at least a month.
Dear developers. I get that reviews are important for you, but they're important for us too. Anyone asking me to write a review within the first week of use is going to get a 1 no matter how great your product is.
Dear consumer, this doesn't mean the app is bad, it can possibly be amazing. But it might help you read the overall rating in a different way.
We appreciate your feedback and we sincere sorry for the unhappy experience you had with our app.
Our team always work hard to provide our users with the best service and improve our app quality through time, that's why not just this app but all apps from Secomapp always have high rankings on the app store.
Asking for feedback is a way for us to know we are on the right track, and we surely never meant to let it be an obstacle for our users to use the app, because all users can leave their review on their own choice.
Lots of other merchants have shared the positive impact of our app on their businesses as you can see so we believe our app is totally worth the high rating it's having now.
However, we will definitely pay more attention on user experience so no further confusion would happen as it did with you.
Says that free plan is available, but once i added the APP it was showing the minimum 10$ per month. Also no responses to chat, so deleted.
We are sorry that you had a negative experience with UpPromote. We would like to clarify something here:
- The default plan of UpPromote is the Free plan, and it will never expire. I can assure you that there's no such thing as "minimum of $10 per month" in our app. Is there any chance you mistook UpPromote for another app?
- On the other hand, we couldn't see any chats or tickets from you. In case you did, could you please let us know how you tried to reach us? We hope that you can give us another chance and kindly let me know if you need assistance. I'll be right here to help you out.
Please reach us at support@secomapp.com
App makes my whole Shop freeze. It required a external Login and redirect to a Site with endless Pop Ups.
I'm Stark - UpPromote's CS Manager. I hope you're doing well. Thank you for the feedback. We'd love to hear more from you in order to investigate the issue you got there. We've sent you an email with more details. We hope that you can check that out so we could make things right for you as well as other users.
Have a great day and stay safe <3