UpPromote Affiliate Marketing
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It has a lot of features that can be challenging to configure but their chat function is connected to a support team that is responsive. Tanie was really helpful in quickly finding a solution to our issue.
It was good experience as my problem was a bit complicated. I would say Barney was very helpful to the point where he got on a Google meet call to help resolve my problem. . Nice work!
On aime travailler sur UpPromote pour notre marketing affilié et nos ambassadeurs de marque! La plateforme est facile d'utilisation et le service à la clientèle est rapide! Il manque quelques éléments de développement pour notre programme qui devient gros, mais c'est super pour commencer un programme affilié.
I had some difficulties at first, not due to the app, but due to my not familiar with the interface. I worked with Stark and he was VERY helpful!
I still didn't use it but the settings are easy and quick. I needed some help to embeb it on my page and Tanie was really really helpful and kind. The only BUT I have is that this when you used shortcodes to design the page it provide info in English like the shortcode "cookie" provides "30 days" so it'll be better if cookies shows just 30 and you can add days, días, jours, or whatever you need.
Haven't fully utilized the app yet, but the customer service while we get everything set up has been great.
Friendly and Fast Support
Online support is readily available and so helpful!! Thanks, Tommy!
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.
Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.
The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.
If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention.
All the best,
Still testing but loving it so far