UpPromote Affiliate Marketing
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (4 144)
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I have not receive any sales through it yet
Hi there. This is Stark from UpPromote Support. I do understand the frustration of waiting for affiliates to start bringing sales. We're here to help starters like you. I've just sent you an email with some recommendations. Please take a look at it and we can discuss further.
Cheers!
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Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!
1st up, all the good ratings are from customers who installed the app 1-2 days ago. UpPromote is directly asking for you to rate them, right after installing the app. Do not fall for it and especially do not make the same mistake as we did and get a yearly plan.
I would not recommend UpPromote. We started quite good, the customer service before buying a yearly plan was very pleasing. Answered all the questions we had, promised the app could do things, it could not do. Just one example: the language setting. You can set a language for the affiliates and yourself. All the e-mails and notifications sent out are still in English. After reporting it many times the reply was:
"Account language only change the affiliate's Dashboard at the moment. It must be a miscommunication. We don't have any documents in German to make such promise, unfortunately. I'm sorry for the inconvenience."
Which is definitely what they promised via Mail and chat.
This is just one of the issues. The overview of affiliates and referrals is good. But that is just about it.
Hi there. This is Stark from UpPromote Support. Thank you for sharing your feedback. I'd like to clarify the misunderstanding here. The language settings in the app are all about the interface of either the merchant's portal or the affiliate's portal. The email notifications can freely be edited by you (via the Emails tab), and the English version is just our default template. Since you claimed to have more issues, we'd love to work with you to figure them all out. Please check your in-app chat for our messages.
Cheers!
Yes, all the reviews are raving how easy it is to install. Yes, it's a great app to use - set up was extremely quick and easy. Perhaps everyone should return to modify their review once they have used it. The 3 affiliates who have signed up since I set up, most likely sign up to everyone (having researched them). You cannot view the marketplace to recruit new affiliates unless you upgrade. Fine... I upgraded - was able to view - next day decided to go through the process to recruit some affiliates and and now it's not available to view - mentions due to beta version can no longer view. Now I'm thinking the whole thing is rubbish.
Hi there! I'm Stark from UpPromote support. We believe that there's some misunderstanding here:
1. It's totally normal for one single affiliate to take part in many programs from different merchants, since it's basically their work to promote and earn commission from merchants.
2. Due to a minor bug, the affiliate list on our Marketplace didn't show up properly on your end. We just fixed that. Now you can go to our Marketplace and find the affiliates you want.
We're sorry for the inconvenience. Please feel free to reach us again at support@secomapp.com if you need our assistance. We're here to help! :)
I just loaded the app to my store, onboarding process is seamless, easy. Looks interesting & I'm curious about what happens in the next days.. will update you'all soon. Nah! nothing happened. got like 3 affiliates , but that's it. app was just occupying space on my store. not productive for me.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com anytime.
Cheers!
Everything is excellent!!! except.... auto payments through paypal and store credit are only on the $89.99 a month plan, otherwise you have to process manual payments for everyone. I am used to using Impact where the financing portion is completely taken care of on their end where I only fund Impact and they distribute. This affiliate software is still a good user friendly software that would probably work amazingly well only for a handful number affiliates that do over $600 a year since you have to issue out the 1099s yourself.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Our pricing plan has been tailored to match different sizes of businesses. Compared to Impact, we believe that our pricing is much lower. Anyway, we do understand you requirements and would love to give you a hand there. We've sent you a message via the in-app chat, so please check that out.
Cheers!
Its seems like a good idea well put together app, until you get surprised with the constant limitations, even on their basic paid plane (which is pretty much useless) it shows that it allows to have a popup after checkout so customers can become affiliates, great right? Lol but that when the customer actually signs up, in their dashboard you can’t even sync it with your shopify system with the same customer!! Oh unless you pay up for another higher paid plan. I don’t like this style of hidden shady pay more approach at all when apps do it, it shows just how much less value the service is and how you will constantly run into surprises. No thanks uninstall
I'm Michelle from Secomapp support. I'm sorry that you are confused with our pricing plans. In the Growth plan, we enable the features that can help you approach potential affiliates, while in the Professional plan, we unlock all advanced features for those that grow their affiliate management team to a certain level that needs more professional tools.
I think there was a misunderstanding about the Convert customer feature and Shopify sync account feature. We've reached you via email to provide more clarification on these features. Please reach us at support@secomapp.com for more assistance.
tried to ask for a bit of support only shared links,not interested in helping just interested in getting rid of me and telling me to join your webinar. It is your app shopify at least says we can't help with 3rd party apps
Hello there. This is Stark from UpPromote support. Thank you for the feedback. After reviewing you conversation with our agent, I think there might be some misunderstanding. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!