UpPromote Affiliate Marketing

I’ve been using UpPromote, and I’m really impressed with both the app and the customer service. Tommy was incredibly quick to respond and provided me with professional and knowledgeable assistance. His support made the whole process so much smoother! The app itself is user-friendly and offers all the features I need to grow my affiliate program. Highly recommended!

Thorough, quick to respond and always have an answer to my query. 'Barney' (pretty sure that has to be more than one person as its always Barney!) is very helpful and even demonstrated with an example in screen grabs which was most useful . Many thanks.

I installed the upPromote app to try out the free plan as I'm still in the process of setting up my store and haven't started selling yet. The app has been great for managing referral codes, and when I decided to offer discounts via referral codes, I upgraded to the Professional plan with the free trial. While customizing the affiliate registration page, I ran into some difficulties, so I reached out to their support team. Even though they promised a response within an hour, I was pleasantly surprised to receive help almost immediately. Within 5 minutes, the issue was resolved! The support was quick, efficient, and incredibly helpful.

This app is a must-have for anyone serious about affiliate marketing on Shopify. Highly recommended!

We spoke with Stark today and received great service. Their responses were quick and helped us speedily retrieve the information we needed. Great customer service as always. Thank you team!!

There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.

Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.

The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.

If the app fixes the back arrow or refresh button, it would get 5 stars as well.

Tommy was easy as to speak to, super quick and the the whole platform is pretty sweet to work with. Two thumbs up guys, keep up the cracking work.

Easy to set up, simple visual design, easy for affiliate beginners as well.
It's a nice app, highly recommended.

Barney from the chat staff member always helps me when I ask them questions, he is always helpful. One day I asked him something, he answered me and finished what I asked within only three minutes. I was so astonished with his quick response. I often tell him on the chat “Thank you, as always.”

I was struggling with setting up the commissions, TOMMY was very helpful and he had a lot of patience with me too. Great experience accessing upPromote service today as he made it very easy for me. Thank you

The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved.

When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly.

Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience.

The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted.

To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve.

After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.

I installed the UpPromote Affiliate Marketing App today and had a couple of questions about setting it up. Nick was on the ball answering questions and helping me to customize the look. I know that if I have questions moving forward, customer service is quick and professional. Thanks Nick!