UpPromote Affiliate Marketing
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Customer service is excellent. Tanie is very quick to help!
Really good & quick support by Mina! Thanks!! :-)
The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit.
The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app!
Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.
Thank you for sharing. As mentioned, we cannot change our tracking logic on the production version, which is used by all of our users for the past 6 years, just to match your specific need. On the other hand, we're willing to do a customization on our special server, which requires the Enterprise plan and a one-time customization fee. It's the only option we can go for, but you're not willing to proceed.
Anyway, we respect your decision. Good luck on finding another Affiliate Marketing app that can match the logic you needed. Cheers!
What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!
Hi there. Please understand the difference between each app's billing cycle and your Shopify store's billing cycle. Every month, on the same day, you receive bills from all apps you're using. That day does not relate to each app's cycle. In some cases, you receive bills from apps that you uninstalled because the subscription actually started before you uninstalled the app. This rule applies to not only UpPromote, but most apps on Shopify App store.
Also, to cancel, you can either downgrade to the Free plan or uninstall the app.
Please reach us via support@secomapp.com so we can assist you on this.
Tanie was great - she helped me get to the resources I needed to update our affiliate communication and build more automation into our program!
Quick customer service and friendly associates. So far this seems like a very good affiliate program and I love it filters out spam. Our last app I was getting bombarded with spam; nothing here! Yay. Tanie helped me today and did a great job
Had a great experience with support. Tanie was very helpful, quick to respond, and clearly explained the issue with the code and how to fix it. Everything is resolved now. Highly recommend!
Tommy provided exceptional service! He was quick to respond, patient, and thoroughly answered all my questions with great detail. I’m really satisfied and highly recommend him!
This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!
The app works very well, and the customer support is outstanding. Tanie was incredibly responsive, patient, and helpful throughout the process. She answered all my questions clearly and made sure everything was set up properly. I truly appreciate her support. Thank you, Tanie!