UpPromote Affiliate Marketing
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Had a great experience with support. Tanie was very helpful, quick to respond, and clearly explained the issue with the code and how to fix it. Everything is resolved now. Highly recommend!
This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!
Excellent support. Immediate response. Immediate solutions!
We use UpPromote across several sites. We find that our continued support of this amazing affiliate app is totally based upon the support given by their team. Tanie helped us today and is an example of the amazing support team members.
The app works very well, and the customer support is outstanding. Tanie was incredibly responsive, patient, and helpful throughout the process. She answered all my questions clearly and made sure everything was set up properly. I truly appreciate her support. Thank you, Tanie!
UpPromote has been working extremely well for us. The support team is outstanding—especially Tanie. Her professionalism and prompt responses saved me a tremendous amount of time. She clearly understands the product and provides accurate, efficient help whenever needed. Highly appreciate the support and highly recommend UpPromote.
Tanie was very responsive and resolved my issue quickly
This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic
We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more.
For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history.
All the best,
The app is incredible. And their support service is active. Mina responds to me in 3 minutes and helped me remove the UpPromote Branding.
I highly recommend this app to you if you want to spend less on ads and gain high quality traffic to your store.
Tanie in customer service is great and helped me fix an issue I was having. Thank you!
Always quick and efficient support !