UpPromote Affiliate & Referral , 2.957 recensioni
In base alla valutazione
I have not receive any sales through it yet
Hi there. This is Stark from UpPromote Support. I do understand the frustration of waiting for affiliates to start bringing sales. We're here to help starters like you. I've just sent you an email with some recommendations. Please take a look at it and we can discuss further.
Everything is excellent!!! except.... auto payments through paypal and store credit are only on the $89.99 a month plan, otherwise you have to process manual payments for everyone. I am used to using Impact where the financing portion is completely taken care of on their end where I only fund Impact and they distribute. This affiliate software is still a good user friendly software that would probably work amazingly well only for a handful number affiliates that do over $600 a year since you have to issue out the 1099s yourself.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Our pricing plan has been tailored to match different sizes of businesses. Compared to Impact, we believe that our pricing is much lower. Anyway, we do understand you requirements and would love to give you a hand there. We've sent you a message via the in-app chat, so please check that out.
tried to ask for a bit of support only shared links,not interested in helping just interested in getting rid of me and telling me to join your webinar. It is your app shopify at least says we can't help with 3rd party apps
Hello there. This is Stark from UpPromote support. Thank you for the feedback. After reviewing you conversation with our agent, I think there might be some misunderstanding. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at email@example.com or the in-app chat anytime.
1st up, all the good ratings are from customers who installed the app 1-2 days ago. UpPromote is directly asking for you to rate them, right after installing the app. Do not fall for it and especially do not make the same mistake as we did and get a yearly plan.
I would not recommend UpPromote. We started quite good, the customer service before buying a yearly plan was very pleasing. Answered all the questions we had, promised the app could do things, it could not do. Just one example: the language setting. You can set a language for the affiliates and yourself. All the e-mails and notifications sent out are still in English. After reporting it many times the reply was:
"Account language only change the affiliate's Dashboard at the moment. It must be a miscommunication. We don't have any documents in German to make such promise, unfortunately. I'm sorry for the inconvenience."
Which is definitely what they promised via Mail and chat.
This is just one of the issues. The overview of affiliates and referrals is good. But that is just about it.
Hi there. This is Stark from UpPromote Support. Thank you for sharing your feedback. I'd like to clarify the misunderstanding here. The language settings in the app are all about the interface of either the merchant's portal or the affiliate's portal. The email notifications can freely be edited by you (via the Emails tab), and the English version is just our default template. Since you claimed to have more issues, we'd love to work with you to figure them all out. Please check your in-app chat for our messages.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at firstname.lastname@example.org or the in-app chat anytime.
Pretty expensive for only 50 referrals a month. Absolutely not worth the price as there are others that have unlimited for half the monthly price
Thanks for your feedback.
We set our pricing rules based on general market pricing as well as the value that we can bring to all merchants.
Our team always care and listen to customers in order to optimize user experience, we also do regular research to update new features to meet users' requirement and make sure the system would run seamlessly with high accuracy. And i believe it's the reason why you're still using our Growth plan so if you think of any suggestion to our team about pricing plans, just feel free to send us an email to email@example.com
*Update: We have just increased referrals a month for our plans:
Free version : from 30 to 200 referrals / month
Growth version: from 50 to 300 referrals / month
Pro version : from 300 to 600 referrals / month
The price doesn't change.
Be aware of that sometimes google ad orders appear on affiliate orders too. Also a couple of my very old b2b orders appeared like an affiliate order. Which I made the agreement via phone than the customer visited the website organically and made the purchase. I have sent many screenshots and emailed them about these issues and the reply was "These referral orders are tracked probably because the customer clicked on the affiliate link before" Well, I have tracked them, and both Shopify analytics and google analytics disagree with you. 3 stars because I used it for free and I still have little doubts about if they were right or not. I removed the app. Wish you luck.
Hi, I have running my Shopify shop for more than one year. I do Dropshipping, recently Shopify needed me to provide BRC or tax document. I was retired and a sole propriator, no above document, so I cannot use the Shopify payment in my shop.
Now I want to change the mode to do Affiliate marketing, so I have no experience on UpPromote, but I believe I can learn it fast. If it can help me gain profit, sure I will rate it good.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at firstname.lastname@example.org anytime.
I set up my account with them I just want to test it before I leave a review I will write another review once I see results.
The recent changes made to this App are not great. Affiliates struggle to see their networks. The App does not open directly anymore.
Hi there! I'm Stark from UpPromote Support. Thank you for the insights. The recent change is just the beginning of our huge plan for UpPromote in the near future. We're aiming for a much greater user experience by developing a whole new app interface embedded in Shopify. With that, you can easily navigate UpPromote functions and Shopify admin sections all in one page/browser tab. We hope to get your empathy on this temporary change as we believe the next changes will definitely be worth your patience. Thank you very much <3