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I am super frustrated with the service
I had the help of various affiliates to promove the product. We achieved a great success in Christmas sales but the affiliates did not receive nothing. We found it weird, than we tested it and what happened was that the platform was updating. Even though they were selling the platform did not show them neither de number of sales nor the accesses. It made us seem scammy for them. Please help me to solve
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Upon checking, we found no issue with tracking in your account. Every referrals have been tracked and showed up in the app, both for you and your affiliates. We'd love to hear more from you about what made you think so. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!
I totally recommend this App. There's a lot to it but once you figure it out its easy to use. The customer service is excellent. There is always someone available to chat with and they are always friendly and helpful. I just chatted with Barney and he helped me through a glitch that I created and we resolved it together, without stress :). Thanks Barney!
Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.
SO easy to use and integrate! Excellent customer support. I've tried a few, and this one is the best.
Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel.
Cheers!
Gwen was really helpful! She went above and beyond on what it is expected of a good customer care representative. She was able to guide me through the process how to set up the affiliate function and I am glad with her quick responses. I am not really kind using chats, but this is really good experience, felt face-to-face customer care service. Given clear instructions and easy to understand.
I see the potential. It has a few difficulties with integration but I am still excited to use it and get my business up and running.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please check the in-app chat for our messages <3
Cheers!
Its easy to set up and use so far. anticipating using it further
Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!
THANKS FOR your patience,tommy is very kindly and friendly! Great service!
Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.
I swear on my mom's life, the support on this app is something out of this world i have been using there app for a while now and OMG.
the amount of respect i got for these guys is on a new level now.
if you dont use there app you definetly are missing out alot of stuff !
Damn i would take the whole team out for dates if i could xDD am soooo loving them right now !
P.S : Highly recommened, Highly recommened , Highly recommened 5 star easy !!!
What an amazing sharing! Thank you very much for trusting the UpPromote team. This truly gives us the motivation to keep going forward. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel.
Much love!
perfect app it provided a lot of features to our store affiliate system.
Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!
Excellent App and service overall with a very helpful support team!
Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!