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We are new to using UpPromote and the customer service has been outstanding. Evans was able to get our issue resolved quickly and provide additional help with getting our affiliate program up and running. We are looking forward to growing our brand and our business with UpPromote! Thank you for your help.
This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!
Evan is a gem! Very knowledgable and extremely helpful. Answered all of my questions and helped me navigated through the platform so I didn't waist any time searching.
Gwen was extremely helpful while setting up UpPromote! Still a lot to learn on how to use this effectively, but I'm sure it's going to help with affiliate marketing!
helpfull from customer service is very good, and permit to well understand the features of the application (new user in progress...)
i found the customer service very helpful! thank you so much
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.
When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.
Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there,
This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:
- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.
Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.
Best regards,
The customer service is absolutely amazing. I've been interacting with Barney for all of my requests, and I've never gotten a response that took more than a few minutes. I was able to get my job done quickly and efficiently. Thank you Barney!!
I love everything about this app. It's clear and easy to use. More importantly, their support is unparalleled. I needed help getting everything set up and they were there the whole time. Amazing. Highly recommend!
A very great app to refer potential customers and increase sells, and the support team with Tommy it's awesome, so fast. Thank you Team!