UpPromote Affiliate Marketing
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merchants cannot select individual products from the dashboard and set different commission rates. the app charges a commission on every sale, which makes it expensive for merchants at scale. frustratingly
Terrible experience
Cancelled as wasn't currently using and got charged for 2 more months
BEWARE
Just remove the app - do not rely on them actually cancelling their end
We're sorry for the frustration this caused.
The charge was already issued when the new billing cycle started - way before you uninstalled the app. Please note that Shopify handles all app charges automatically and collects them with your following invoice.
We've emailed you an offer to fully cover this charge (app credit or full refund). Just reply and we'll handle it right away.
Cheers!
i uninstalled the day i paid to get my store back up and they still tried to charge me i need my refund...
We completely understand your concern about this charge. To clarify: once your store is reopened, Shopify automatically issues all outstanding and pending invoices from the apps you were using. These charges are handled automatically by Shopify rather than by individual app developers. We've sent you an email explaining exactly how this bill works so we can support you in the best way possible. Please take a moment to review it, and feel free to reach out to us anytime you need further assistance. Best regards!
The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit.
The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app!
Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.
Thank you for sharing the details of your case. At the moment, our tracking logic on the production version is shared across all of our users, so we aren't able to change it individually to match this specific need. That said, we're glad to offer a custom solution on our dedicated server — this is available with the Enterprise plan along with a one-time customization fee, and it's a viable path we can support you with. Whatever you decide, we fully respect your choice. Wishing you great success!
What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!
Thank you for sharing, and we're truly sorry for the confusion. This is actually a point many users find easy to misunderstand: your Shopify store's billing cycle and each app's own billing cycle are different. Every month, Shopify groups the invoices from all your apps onto the same day, so you may still see a charge from an app you've uninstalled if that app's cycle started before you removed it. This applies to most apps on the Shopify App Store, not just UpPromote. To cancel, you can either downgrade to the Free plan or uninstall the app. Please reach out to us at support@uppromote.com so we can help you resolve this completely.
Customer support doesn't have any experience on how affiliate codes work and answer a google ads detection question. If you are going to offer a feature of detecting google ads, you should have some resources and an educated support team to answer my questions. NOT asking me to ask an affiliate that will deny any claim of using google ads.
Do better.
Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.
Thank you for your feedback, and we're sorry about this experience. While we weren't able to pinpoint the exact root cause of the issue, our support team went ahead and fixed it directly in your theme code for you. We're always ready to work alongside you if you'd like to look into it further. Whichever affiliate marketing solution you choose, we respect your decision and wish your business all the best!
It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.
Thank you for your feedback. We'd like to clarify to avoid any misunderstanding: UpPromote offers a Free plan that you can use for as long as you like. If you choose a paid plan, the billing cycle begins as soon as the trial period ends — a model that's quite common among apps. For anyone who forgets to cancel within the first few days, we're always happy to offer a refund. We value transparency, so please don't hesitate to reach out to us for support whenever you need it!
We installed this app hoping it would provide the tools we needed, but the features were limited and didn’t meet our expectations.
The app feels unfinished for a platform that claims to be all-in-one. Customization is minimal, reporting tools are basic, and there's poor support. Automation is limited, making management more manual than expected. It might work for beginners, but it’s not suitable for growing or global businesses. Disappointed overall and we can’t recommend this app.
90-95% of affiliates are from Vietnam/Thailand and will run campaigns on your brand name directly to steal a few orders.
Only good if you don't use the marketplace I guess - but then, other apps do it better.
