Valutazione complessiva
2,2
Numero di recensioni per livello
  • Il 27% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 71% delle recensioni ha 1 stelle
8 maggio 2023

Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh

Iwear4u ™
Stati Uniti
21 giorni di utilizzo dell’app
15 dicembre 2022

So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.

Reads & Runes L.L.C
Stati Uniti
19 giorni di utilizzo dell’app
Afterpay ha risposto 15 dicembre 2022

We're sorry to hear about your onboarding experience. It is never our intention to mislead or ignore our merchants. I've checked our system and it appears we reached out to your email (reads***gmail dot com) on November 30th to verify some information on your Afterpay Application but never received a response.
Is this still the correct email to reach you? We've flagged your case internally and will try to reach out again in case you're willing to give us a second chance.

12 febbraio 2023

How am I supposed to know when my customer pay there payment it doesn’t let me know when will I be receiving the payment’s every 2 weeks help me please I’m barely starting.

Jenn's Beauty Shop
Stati Uniti
11 mesi di utilizzo dell’app
Afterpay ha risposto 15 febbraio 2023

Hey! We're happy to help clear up any confusion and answer your specific payment question. Can you please submit a ticket at https://help.business.afterpay.com/hc/en-us/requests/new and we'll get back to you as soon as possible. Thank you.

25 febbraio 2021

This app is very easy to set up! The agents stayed in contact with me throughout the entire process. I am excited to offer Afterpay on my online store!

Outside of the Box Blanks & Custom Tees
Stati Uniti
3 mesi di utilizzo dell’app
Data modifica: 23 aprile 2021

It took some time, but Afterpay was thorough and complete with my approval and setup. It's great being a part of their community.

Scandal Candles Co.
Stati Uniti
Circa un mese di utilizzo dell’app
8 settembre 2021

We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.

Rogue Steel
Stati Uniti
Circa 23 ore di utilizzo dell’app
Afterpay ha risposto 24 febbraio 2022

Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com

28 dicembre 2022

Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed

Trendsales.com.au
Australia
26 minuti di utilizzo dell’app
Afterpay ha risposto 12 gennaio 2023

We're sorry to hear this. I notice Afterpay is live on your website now. If you are still seeing issues our technical support team will be happy to assist you. Please submit a ticket at https://afterpay.formstack.com/forms/global_merchant_technical_support

2 marzo 2023

AfterPay as a service is fine. This app is garbage.
I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up.
Support is non-existent.

Shumi Shop
Australia
13 minuti di utilizzo dell’app
Afterpay ha risposto 2 marzo 2023

Hi there,
We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this.

Thanks!
Leah

13 febbraio 2023

After changing my theme and upgrading to Shopify 2.0 I spent ages trying to find out why Afterpay was not showing on my site. Found this up (thanks Google) and all done and dusted in minutes. The best thing ever! Installed, added, shows on site. Even can decide where I want it to show - which I did not have the capability of before. Love this App. Thank You!

My Angel
Nuova Zelanda
31 minuti di utilizzo dell’app
Afterpay ha risposto 21 febbraio 2023

We are so happy this app can help you add Afterpay messaging to your site and we appreciate you being a part of the Afterpay family!

5 gennaio 2022

We've used After Pay for several years as a payment option. The app install was very easy and seamless. Keep in mind that I was already an approved merchant so I just had to uninstall old code on my store and install this app--it was super easy. After Pay has always been supportive of my business and has collaborated with me in the past. The customer service is great and I feel they are supportive in trying to help their merchants get sales and build brand awareness through the campaigns they launch.

Gusto and Co
Stati Uniti
10 minuti di utilizzo dell’app
Afterpay ha risposto 24 febbraio 2022

We are happy to have you as a part of the Afterpay family and glad to hear our on-site messaging app is helpful!