レビュー (51)

総合評価
1.8
評価レベルごとの件数
  • 評価の24%は5つ星です
  • 評価の0%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の75%は1つ星です
2022年3月18日

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

Posers Hollywood
アメリカ合衆国
アプリの使用期間:11ヶ月
Afterpayが返信しました 2022年3月21日

Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.

2023年3月19日

Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.

iglowellc
アメリカ合衆国
アプリの使用期間:7ヶ月
Afterpayが返信しました 2023年3月22日

Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.

2023年3月4日

I don't know what is going on with this app but I have tried to connect this app with the Afterpay merchat portal to do the popups and adds and it doesn't work. Support doesn't address the issues of how to integrate the app into shopify themes. I'm hoping someone will reach out to me to help with this issue.

Victoria Royale Boutique, LLC.
アメリカ合衆国
アプリの使用期間:6ヶ月
Afterpayが返信しました 2023年3月8日

We're sorry to hear you're having issues connecting this app. Can you please reach out to us by filling out the form: https://afterpay.formstack.com/forms/global_merchant_technical_support
and let the support team know you're following up from the Shopify App Store?

Our team will be happy to assist you!

2022年9月26日

This app used to work really well. My last two themes were not compatible, and they are Shopify 2.0 themes from Shopify. Now it does not work and the coding from Afterpay is too tedious to get working as I cannot get the placement right in the coding. Still will offer afterpay at checkout, but no real way of advertising it except images.

Honey & Fig Boutique
アメリカ合衆国
アプリの使用期間:6ヶ月
Afterpayが返信しました 2022年10月13日

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

2022年8月30日

Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails

JEWEL AUS
オーストラリア
アプリの使用期間:約2ヶ月
Afterpayが返信しました 2022年10月13日

So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.

2021年11月26日

Most horrendous customer service. I have been trying to reach them for weeks now about the recent upgrade and can't speak with anyone on the phone. Left several messages and no one returns phone calls. I will be removing the app shortly from my store.

Chesserfeld
アメリカ合衆国
アプリの使用期間:約2ヶ月
Afterpayが返信しました 2022年2月24日

Thank you for your review and I'm so sorry for your experience. As a company, we have underwent some major changes recently and so sorry that your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.

2023年5月7日

i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense

kaydollhouse
カナダ
アプリの使用期間:約1ヶ月
2022年11月15日

I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.

NDT Sales Australia
オーストラリア
アプリの使用期間:約1ヶ月
Afterpayが返信しました 2022年11月21日

We're sorry to hear you're having issues with our app. I've checked in with our technical support team and it appears we are working with you on getting this resolved. We will review your feedback to improve our communications during the review process.

2023年8月19日

Complete junk. After I went through hours of trying to install their spaghetti code without their help, they won't approve my store. Waste of time because "dropshipping" is not a legit business type in their opinion. What losers. Why even have them on here. WASTE OF MY AND YOUR TIME.

Decorate Beautiful
アメリカ合衆国
アプリの使用期間:26日
2023年5月8日

Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh

Iwear4u ™
アメリカ合衆国
アプリの使用期間:21日