レビュー (51)

総合評価
1.8
評価レベルごとの件数
  • 評価の24%は5つ星です
  • 評価の0%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の75%は1つ星です
2022年12月15日

So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.

Reads & Runes L.L.C
アメリカ合衆国
アプリの使用期間:19日
Afterpayが返信しました 2022年12月15日

We're sorry to hear about your onboarding experience. It is never our intention to mislead or ignore our merchants. I've checked our system and it appears we reached out to your email (reads***gmail dot com) on November 30th to verify some information on your Afterpay Application but never received a response.
Is this still the correct email to reach you? We've flagged your case internally and will try to reach out again in case you're willing to give us a second chance.

2023年6月2日

my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!

Mama Llama Makes
オーストラリア
アプリの使用期間:18日
2023年7月12日

I worked hard setting up the app and suddenly got a message that I have been declined, they didn't tell me any reason.

Wisely Cart
アメリカ合衆国
アプリの使用期間:7日
2021年9月8日

We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.

Rogue Steel
アメリカ合衆国
アプリの使用期間:約23時間
Afterpayが返信しました 2022年2月24日

Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com

2022年12月28日

Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed

Trendsales.com.au
オーストラリア
アプリの使用期間:26分
Afterpayが返信しました 2023年1月12日

We're sorry to hear this. I notice Afterpay is live on your website now. If you are still seeing issues our technical support team will be happy to assist you. Please submit a ticket at https://afterpay.formstack.com/forms/global_merchant_technical_support

2023年3月2日

AfterPay as a service is fine. This app is garbage.
I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up.
Support is non-existent.

Shumi Shop
オーストラリア
アプリの使用期間:13分
Afterpayが返信しました 2023年3月2日

Hi there,
We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this.

Thanks!
Leah

2021年11月29日

Don't even bother, I suggest trying Klarna instead, get instant approval, Afterpay wont even respond to you if your business is too small. Customer Service was horrendous as per other reviews, you won't get any support at all so use Klarna instead. Reached out multiple times and everytime I got silence as a response. USE KLARNA INSTEAD.

Ambassadress NYC
アメリカ合衆国
アプリの使用期間:1分
Afterpayが返信しました 2022年2月24日

Thank you for your review and I'm so sorry for your experience. As a product manager on e-commerce platforms, I can assure you that most of our merchants are small businesses and we do care very much. As a company we have underwent some major changes recently and unfortunately your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.

2024年9月11日

lashfridays
ニュージーランド
アプリの使用期間:約24時間