Avaliações (52)

Avaliação geral
2
Pontuação por nível de classificação
  • 25% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 73% das classificações são de 1 estrelas
22 de fevereiro de 2024

Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks.
A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread.
This case will be closed as you have reached out to the post-integration technical support."
"We've closed this support request. Your request was not able to be resolved today."

Lykalyte
Nova Zelândia
7 months usando a aplicação
17 de março de 2024

What is wrong with this app? I can't do s***. The developer need to update the app. It's a simple fix. Don't be a developer if you're not gonna keep the app updated. I am still stuck at "add Afterpay to your store"

Belle Kloset
Estados Unidos
About 2 months usando a aplicação
9 de março de 2024

It does not work! Still stuck at "Connect Afterpay account" "Processing" for 3 days.

ShapyWear
Nova Zelândia
About 2 months usando a aplicação
4 de março de 2024

It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.

Garb Classics
Canadá
34 minutes usando a aplicação
4 de março de 2023

I wish I could give Afterpay a good review. I mean, it works...when it works.
But trying to reach someone at Afterpay when it doesn't work is a nightmare! No email responses. Just automated messages or blanketed responses from what appears to be a temporary intern. No real help at all. At this point, I'm looking for other options. This review is my last stitch effort to get someone's attention and a REAL response and solution to my problems!

Very Ashley
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Afterpay 8 de março de 2023

We'd like to apologize for this experience and we are here to assist. Checking in with our team, we saw some of your inquiries coming through and have followed up via email.

Can you confirm if ashley@sh***ley.com is still the best email to reach you? I've hidden part of your emails to maintain your privacy.

Editado a 21 de março de 2022

We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.

Adept Cosmetics®
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Afterpay 21 de março de 2022

Hi there, thank for being a part of Afterpay and growing your business with us. I just connected you and the team who managed tax invoice forms over email - let get to the bottom of this together.

25 de agosto de 2022

Used to be good and worked well!. Now it doest work with my theme? and looks funny on product page now. not entirely happy

SpeedNation.co.nz
Nova Zelândia
Almost 2 years usando a aplicação
Questão respondida por Afterpay 13 de outubro de 2022

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

4 de março de 2023

they are garbage. they don't even care about you. try yourself, have an issue and you will see how many months will take to have someone doing something. TRY BETTER BUSINESS BUREAU and small claim at online court if you need a resolution.

Rio Brazilian Boutique
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Afterpay 8 de março de 2023

Thank you for your feedback. We appreciate your honesty and will take a closer look into your case. We will look back to see where we could have done better and provide the service our merchants deserve.

18 de março de 2022

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

Posers Hollywood
Estados Unidos
11 months usando a aplicação
Questão respondida por Afterpay 21 de março de 2022

Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.

19 de março de 2023

Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.

iglowellc
Estados Unidos
7 months usando a aplicação
Questão respondida por Afterpay 22 de março de 2023

Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.