AfterSell Post Purchase Upsell

AfterSell Post Purchase Upsell

レビュー (991)

総合評価
4.8
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2025年1月4日

Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.

Pixie Wing
イギリス
アプリの使用期間:8ヶ月
2024年11月20日

It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.

ATHLETIKAN
オーストラリア
アプリの使用期間:1年以上
2024年10月21日

Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.

Artronauts
イギリス
アプリの使用期間:5ヶ月
AfterSell by Roktが返信しました 2024年10月23日

Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns!

In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased.
This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order.

To prevent this confusion, we recommend:
1. Changing the text in the offer to emphasize an additional product is being added
2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order")

If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order.

If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app

Thank you so much, hope you have a great week!

2024年10月1日

Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.

Auto Addict USA
アメリカ合衆国
アプリの使用期間:約1年
2024年11月18日

a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.

Shane Warne Legacy
オーストラリア
アプリの使用期間:5日
AfterSell by Roktが返信しました 2024年11月21日

Hi there!

Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this.

Would you be willing to send us an email at Support@AfterSell.app so our support team can investigate and help?

Thanks a bunch and hoping to hear from you soon,

- The AfterSell Team

2024年11月4日

so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.

Buddha Pants®
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年9月21日

Cant cancel subscription

My Store
アメリカ合衆国
アプリの使用期間:約9時間
2024年8月15日

AI robot support and they haven't upgraded to the new shopify extension.

Cali Tiger
オーストラリア
アプリの使用期間:19日
2024年7月4日

Thank to this app, I just got a chargeback. DON'T DOWNLOAD.

Proficide
アメリカ合衆国
アプリの使用期間:26日
2024年1月25日

A lot of bugs in the thank you page, basically, doesnt work

Welzijn
アイルランド
アプリの使用期間:約2ヶ月