AfterSell Post Purchase Upsell , 763 avaliações
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There is no way to cancel your subscription. If there is, they have not made it easy to locate. Beware of this ahead of time because it can cost you $799
Hi there, thanks for taking the time to share your thoughts. I wanted to clarify our pricing, I believe there may be a misunderstanding here!
To clarify, the app has a 30 day free trial and only has a charge for stores who have over 50 orders a month. Stores have to accept a usage charge of up to $799 but we will NEVER charge that amount unless you have over ~25000+ orders a month. The app is free for the vast majority of stores and scales up as orders increase ($9.99, $14.99, etc).
A full pricing list is provided here:
https://aftersell.com/pricing
We also offer a fully free 30 day trial, and 5x ROI positive guarantee. That means if you do not get at least a 5x return on the app, reach out and we will refund all costs. Most merchants see over a 2000% ROI!
To cancel the subscription, the app should be uninstalled (no additional steps needed). Once it is uninstalled, the subscription is fully cancelled. Based on your feedback, we have introduced more support docs to clarify this!
As both a Shopify Store Owner in the past and Partner myself, I totally understand your concern on pricing. That is why we have done our best to make our pricing as accessible as possible — for merchants of all sizes — from startups to enterprises.
I want to do anything in my power to work with you to turn this negative experience into a positive one. Looking forward to hearing from you and implementing any additional feedback you may have!
Best,
Armon
Co-Founder @ AfterSell
I really like this app and their customer support is great!I had asked one of their experts to review my store and they answered really quickly.
I love this app! Very easy to install and very easy to create widgets for your thank you page (shown after customer purchases).
Thank you so much for the review 🙌! We are so happy to hear the positive feedback.
- AfterSell Support
Great support and communication from Pierre. Even went to the extent to provide a Loom support video! Cannot fault the service whatsoever.
Very much appreciated the easy onboarding experience -- it was a breeze. App is super easy to use, with video guide embedded in the setup flow. Customization and element styling is simple and straightforward. We've already seen a few upsells come through -- wonderful experience so far!
Fantastic product, quick professional customer support and smooth experience overall. The best post purchase app I've encountered.
Pierre is super super helpful and made for an excellent experience with this app! So far all the features seem great and very customizable. THANK YOU!!
Orders through aftersell keep getting declined but processed. So orders are still being fulfilled, but no payment. A nightmare.
Hi there, I am terribly sorry this happened! This issue looks to be caused by a bug between Shopify and another app you're using. We do have a solution for this though to deal with this limitation. I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution!
Can't speak to the performance yet (will be back to do so) but if its anything like the customer service and seamless integration, it will be exceptional. These guys go above and beyond from the first point of interaction. Looking forward to working with this product!
Superb experience with the app and the team both. Seriously I didn't expected that a company will let me know about other product and solution. More than a product they believe in help and building other's brand.
We are always happy to help, merchant success is always our number one priority 😊. Thank you for the kind review, it is highly appreciated 🙏.
- AfterSell Support