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very bad, they cant even delete the cookie bar from aftership app, and it takes days for them to delete a single thing! not happy ! definetly not worth it!
Hello Suvalu Team,
Thank you for sharing your honest feedback. We sincerely apologize for the delay and the frustration you experienced while trying to get the issue resolved.
We appreciate you bringing this to our attention, as it highlights an area where we need to improve. We are pleased to let you know that issue is now fully resolved, and we have sent you an email with details of the same.
Our support team has also sent you an email with complete details confirming this resolution.
Thank you again for your patience as we worked to get this sorted out. If everything looks good, or if you need any further adjustments, please feel free to reply directly to that email—we are always here to help.
Best regards,
Team AfterShip
Vibhanshu was very helpful in resolving an issue quickly that was causing our customers to increase open tickets by 20%. Overall aftership tracking has helped streamline our notification post purchase process.
After 5 years as a customer, we are done recommending AfterShip.
Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.
The app is really good, however to get this with Royal Mail you need the Premium and Enterprise plans.
Sadly given the size of our store, this would make this Shopify add-on too costly to oconsider these plans.
That said the app looks fab and has a lot of capability I am sure
We were facing some concern with checkout. David was way too patient and helped us navigate through the issue.
Rahul Sharma provided fantastic support today!
Shivam did a great job today. He maintained his calm and composure whilst I was rushing on questions. He solved all my problems today. Thank so much Shivam for your professionalism
The information I requested was provided in a timely manner. My questions were answered quickly.
We had an amazing experience in receiving support and assistance in setting up this app and ensuring it worked correctly, and the representative Chaitali Saha was extremely knowledgeable and competent in providing assistance.
The support team is super helpful and will work diligently to get to the bottom of your questions or any issue you are experiencing!
