Rezensionen (4.733)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
13. September 2024

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
Vereinigte Staaten
Fast 2 jahre mit der App
9. August 2024

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
Vereinigtes Königreich
Etwa 6 jahre mit der App
30. September 2024

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

NoFace Designs
Vereinigte Staaten
8 monate mit der App
2. August 2024

Thank you very much, Ritika !

I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

SPLASHBUY
Vereinigte Staaten
Fast 7 jahre mit der App
21. September 2024

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
Vereinigte Staaten
10 monate mit der App
29. August 2024

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.

If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.

AdultLuxe
Vereinigte Staaten
Mehr als 3 jahre mit der App
AfterShip hat geantwortet 30. August 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

5. September 2024

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

Sachi Skin
Singapur
Etwa ein monat mit der App
12. September 2024

I have used this app in my old shop for and long time, Thank you so much for the wonderful support!

ARES Online Store
Sonderverwaltungsregion Hongkong
Mehr als ein jahr mit der App
4. September 2024

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

Custom Crafts By Paris
Vereinigte Staaten
9 tage mit der App
Bearbeitet am 23. August 2024

That really good explanation gives me very good help knows he's way around the system five star

Diabec
Vereinigtes Königreich
2 monate mit der App
AfterShip hat geantwortet 16. August 2024

Thank you for sharing your valuable feedback with us.

We are glad to hear that you found our application good and useful.

If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services.

We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip