AfterShip Order Tracking & SMS

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales.

Monitor all shipments in one go

• Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place
• Filter shipments by dates, statuses, couriers, and destination
• Trace whether all your shipments are being delivered on time and identify any delays/exceptions.
• 7 Standardized tracking statuses

Keep customers informed and up to date

• Embed the AfterShip Track Button for effortless order tracking
• Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages
• Add your tracking link to either your store’s header or footer
• Send delivery notifications to customers and yourself through Email & SMS
• Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions
• Schedule delivery SMS based on the buyer's timezone
• Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience.
• Set up automated email delivery update workflows to auto-alert customers when the order status changes.
• Send shipping notifications from your email address
• Customize messages to include your logo, URL, and product recommendations

Provide a branded experience

• Automatically generate a tracking page for each shipment and customize the look & feel
• Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations
• Set up a custom domain to display the tracking information
• SSL certificate for users with a verified custom domain

Secure your packages with AfterShip Protection

Protect your packages from loss, damage, and porch piracy with AfterShip Protection, powered by InsureShield shipping insurance.

• Quick claims approval
• High % of claims paid quickly
• Coverage for loss, damage, and porch piracy
• Protection up to the total value of goods
• Estimate loss recovery with an ROI calculator
• Allow customers to opt-in or out of shipment coverage at checkout
• 24/7 resolution status visibility

Multiple shipping solutions

• AfterShip connects you with 900+ couriers worldwide
• Including UPS, DHL, USPS, China Post (ePacket), and China EMS
• Standardized layout of tracking results received from different carriers

Delivery date prediction

• Set clear delivery expectations for your customers by displaying accurate order delivery dates.

Analyze & take action

• Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback
• Filter data by date, shipment type, devices, location, visits, and more