Rezensionen (4.786)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
3. Mai 2014

so far so good! looking at the premium version

Look closer !!
I had high hopes fo this app, but after trialing it, it is really not good for people shipping from non english speaking countries.
If you sell in USA etc, but ship from asia, which many shops do, you will most likely be using postal tracking sites that are loaded in languages other than english, forcing your customers to use a google translator to read their info and we all know how good a web translation software is now don't we lol...
The original shopify system is good enough for basic tracking, at least it is user friendly for everyone, no need to pay for this app guys.

WizardPatch™
Australien
Etwa 23 stunden mit der App
20. Juli 2022

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

Welham & Co
Australien
Ein tag mit der App
AfterShip hat geantwortet 21. Juli 2022

We're sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We certainly are looking forward to earning back your trust back in our platform with our support.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

25. Juni 2020

Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status.

Have emailed support five times over two weeks requesting a refund - NO RESPONSE.

Will be taking the matter up with Shopify support to recover funds.

Real shame as this app used to be so good.

Stealth Mask
Vereinigtes Königreich
Etwa 24 stunden mit der App
10. Oktober 2018

Because of this app, i have lost $750 in one hour. This app destroyed my variants edit coding.

Thank you aftership

His Queen And Her King
Niederlande
Etwa 20 stunden mit der App
3. Februar 2017

I also DID NOT APPRECIATE THE EMAIL I JUST RECEIVED WITH THE F WORD IN THE TITLE. VERY UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Polishpotteryhouse
Vereinigte Staaten
Etwa 18 stunden mit der App
3. Juli 2020

I've just installed the app, lured it can do lot's of things, but once ive added the app i cant see proper tutorial how to make this app appear in my Shopify store? i find it so confusing! i dont think there will be help around the corner, i have to figure out all configuration myself and im not strong with developers skills...

goforawsome
Vereinigte Arabische Emirate
Etwa 17 stunden mit der App
Bearbeitet am 16. Juni 2020

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Universal Carpediem Qatar
Frankreich
Etwa 12 stunden mit der App
6. Juni 2021

I just started using this app, and realized how bad is mobile version and they encourage people to go outside your website and download/use their app and website to track their order. This ecouragement was a YELLOW big button on top of TRACKING section so it blocks your customer by using your website section.
Again, this is a very bad bug I found from Mobile version.
Another thing is I just realized they MAY charge you $1 for your free subscription?!
I won't recommend this app. these things are behind we(dropshippers) back!!

Qute Official
Philippinen
Etwa 8 stunden mit der App
AfterShip hat geantwortet 6. Juni 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team AfterShip

23. November 2020

Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.

typecaseusa
Vereinigte Staaten
Etwa 5 stunden mit der App
AfterShip hat geantwortet 23. November 2020

Hello,

We apologize for the inconevnience caused to you.

One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest.

Regards,
Nitesh

Bearbeitet am 20. Juli 2022

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.

The Foozie
Australien
Etwa 3 stunden mit der App
AfterShip hat geantwortet 21. Juli 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We certainly are looking forward to earning back your trust back in our platform with our support.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip