Rezensionen (4.773)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
19. Mai 2024

The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.

Zukyun Beauty
Sonderverwaltungsregion Hongkong
7 tage mit der App
AfterShip hat geantwortet 21. Mai 2024

Thank you for your valuable feedback.

We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.

Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty.

To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to provide a great customer service and support experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

21. August 2024

cooler typ mach weiter so

PARADRY
Deutschland
Ein tag mit der App
4. April 2024

Great Support from Saransh :)

The Florist Portugal - Florista Online 24/7
Portugal
Fast 7 jahre mit der App
9. Mai 2024

Customer service

TESBROS
Vereinigte Staaten
Etwa 2 jahre mit der App
23. April 2024

Quick response, nice bloke, give him a raise :)

My Store
Australien
3 monate mit der App
23. Februar 2024

Saransh was excellent. We hopped on a quick call...shared screens and resolved all issues!

Witty Socks
Vereinigte Staaten
Fast 2 jahre mit der App
24. Januar 2024

Amazing support by Priya. She has a sound knowledge of Aftership. Happy to work further with Aftership.

Diuris
Neuseeland
4 monate mit der App
24. März 2024

Thanks for your time you were prefect

SeasonalGem
Griechenland
4 monate mit der App
14. April 2024

très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !! merci à Priya de m'avoir aidé aussi pour le service client !!

Pazlo
Frankreich
27 tage mit der App
7. Dezember 2023

Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.

Namas
Estland
Mehr als ein jahr mit der App
AfterShip hat geantwortet 8. Dezember 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We have checked and found that you have reopened the store and the charges were added to your billing.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip