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Aftership has been awesome in helping our customers keep track of their orders and reducing customer emails chasing them up. Thanks guys :)
I love this app!!! It really does provide the best post-purchase experience for your customers and the customer service response time is amazing!!!
The app is simple and gave you a good overview of your orders. We are just started on the free plan right now but it already gives you a fair access to customization to have a seamless customer service experience.
Waste of time - stopped supporting my major courier, to quote their support "as of now".
Wasted couple hours setting it all up.
Installers beware - Royal Mail is not supported in this app "as of now"
good
Harsh was very pleasant to deal with and resolved an issue on my end very quickly. Looking forward to using Aftership from now on!
Must have for any store online.
Thank you so much!
perfumes.com.ph
Debashish Banerjee was very helpful and solved my issue, thank you for all your support ...............
We subscribed to this app hoping to have tracking automation. so far it is not working as advertised. After taking extensive time to set-up the app it failed to notify our customer of their tracking updates once their items shipped. The customer received a tracking link from a Chinese tracking provider that our dropship supplier uses. We contacted support and it has been a struggle. The developer told us to email the tracking links and updates to our customers?! What??? We are going to uninstall this app. We hoped it would have worked as it was advertised.
We apologize for the inconvenience. It seems the notification was triggered via Shopify as notifications do trigger for "Shipping confirmation", "Fulfillment request" and the track URL will be sent as registered on Shopify.
We have sent you an email to discuss this further.
Alternatively, you can always reach out to us via the chat option available under your account or email us at support@aftership.com.(24X7)
Kind regards,
Mudit
Fast and responsive customer service. Very helpful. They helped me resolve my issue in a matter of minutes and answer my other questions as well.