Rezensionen (4.785)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
29. August 2024

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

...
AdultLuxe
Vereinigte Staaten
Mehr als 3 jahre mit der App
AfterShip hat geantwortet 30. August 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

11. Oktober 2024

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

Torreus
Vereinigte Staaten
8 tage mit der App
AfterShip hat geantwortet 12. Oktober 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

10. September 2024

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

SCOUT Bags
Vereinigte Staaten
Fast 2 jahre mit der App
30. August 2024

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
Neuseeland
5 monate mit der App
12. Oktober 2024

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Fluffie
Kanada
Ein tag mit der App
27. September 2024

Its very easy to setup and use especially when you are short on time.

ARANYAA
Kanada
6 tage mit der App
18. September 2024

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
Vereinigtes Königreich
4 monate mit der App
12. August 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
4 monate mit der App
10. Dezember 2024

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support

Àlainn Fashion
Frankreich
21 minuten mit der App
AfterShip hat geantwortet 11. Dezember 2024

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.

I want ...

30. Oktober 2024

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

FOX & WOLF
Spanien
Etwa 2 stunden mit der App
AfterShip hat geantwortet 31. Oktober 2024

Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a ...