Arvostelut (4 775)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 83 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 5 % arvioista on 1 tähteä
21. maaliskuu 2022

The app works alright and does what it's supposed to do. The issue is with their pay wall, and more likely, management. Yes, customer service is there when I need them but English is not great so I find myself holding back from actually asking questions because the amount of time it will take to further explain my issue is not worth it. I was on a paid plan, customized my emails, then cancelled my plan and wanted to change the old logo out from my customer notifications. This was apparently not possible unless I upgraded my plan again. Have been using them off and on, trying to give them the benefit of the doubt but the service is very inconsistent. I would not recommend. Save your time and money.

CoreFX
Kanada
3 kuukautta sovelluksen käyttöä
AfterShip vastasi 21. maaliskuu 2022

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible. 

Please note that there are different plans with different features catering to the requirements of our users. The ‘Free Plan’ has basic features and if you wish to use the advanced features then the plan can easily be upgraded so that you can enjoy the benefits of the additional features.

The details of the plans and their features are available on the website also so that there is no ambiguity related to the pricing and features.

I appreciate your understanding regarding this matter and regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
AfterShip

9. marraskuu 2017

so far this app is doing nothing for me. says i have a free account however, it doesnt pull in any of my (2) shipments and am unable to track them via shopify. as stated by this app it does track from china epacket.. but if it doesnt recognize my shipments then how can it help. I have a feeling this is more of a go premium and upgrade your account.. I also cannot use sms or email unless i upgrade my account. i emailed support and all i have gotten is to wait while they research but that was days ago... so dont think i would refer to anyone.

Doggie Zoom Zoom
Yhdysvallat
3 kuukautta sovelluksen käyttöä
Muokattu 29. joulukuu 2018

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Ultamodan
Yhdistynyt kuningaskunta
2 kuukautta sovelluksen käyttöä
3. huhtikuu 2020

Really bad app. majority of my shipments aren't even trackable. Also you cant change the button color. wish I could give 0

Petvii
Kanada
2 kuukautta sovelluksen käyttöä
AfterShip vastasi 6. huhtikuu 2020

Apologies for any inconvenience caused.
There seems to be some error at your end.
Please respond to the email sent to you and we will fix the issue.

10. kesäkuu 2020

They ask for review before they let you use the app. I cant get the app to install. The error I am getting API key error. On the phone with Shopify support now.

Couture Look
Yhdysvallat
2 kuukautta sovelluksen käyttöä
27. maaliskuu 2019

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

Monos
Kanada
2 kuukautta sovelluksen käyttöä
22. helmikuu 2022

This software is a scam. The fee plan did not say that there would be an agent fee, but in the end, it was charged $5 per agent per month. fraud

Foxwell Diag
Hongkong – Kiinan erityishallintoalue
2 kuukautta sovelluksen käyttöä
AfterShip vastasi 22. helmikuu 2022

I am sorry to know that you are not happy with the fact that there is a fee per month for adding a member.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

12. helmikuu 2020

Unfortunately, though seemingly popular, this is the worst app I've experienced in Shopify. When it works, it's fine but getting orders to sync properly, connecting multiple stores to an organization, needing to uninstall/reinstall to change plans, compounded by slow support that is a back and forth by email just doesn't make it worthwhile when there appear to be better-supported alternatives. If AfterShip upgraded to real-time chat support, it could potentially make all the difference in my rating from the long frustrating wait of issues that arise.

My Loved Kitty
Singapore
2 kuukautta sovelluksen käyttöä
29. toukokuu 2017

cuando realizo la sincronización en mi tienda no muestra el enlace

Torrente1957
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
18. syyskuu 2018

Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right

And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries.

Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.

Spirit Magic
Caymansaaret
Noin 2 kuukautta sovelluksen käyttöä