Arvostelut (4 768)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 83 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 5 % arvioista on 1 tähteä
26. elokuu 2019

NO LA USEN no cumple con su función, al introducir numero de seguimiento dice No Encontrado, PESIMA APP

Clay Pets
Kolumbia
20 päivää sovelluksen käyttöä
1. kesäkuu 2021

The app looks good in itself, but the German translation is terrible.
I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise.
I am fluent in both German and English.
Very annoying as we can't use the app this way.

BitterLiebe
Saksa
19 päivää sovelluksen käyttöä
AfterShip vastasi 1. kesäkuu 2021

Thank you for your valuable feedback.

It is unfortunate to know that you didn't have the best experience using our app.

Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in future, you will be glad to see more enhanced features to make your experience better.

Trust, we work really hard to make our app user friendly and provide a great support experience.

Apologies for the inconvenience caused.

Regards,
Neelima Aggarwal
Team AfterShip

25. elokuu 2019

LOUSY CUSTOMER SERVICE WHO DON'T CARE AT ALL.
APP DOES NOT TRACK PARCEL, NO TUTORIAL, HARD TO USE, PIECE OF GARBAGE APP I DON"T KNOW HOW THE HELL THEY GOT 4.8 RATING !!!!

HappyPaket
Singapore
19 päivää sovelluksen käyttöä
AfterShip vastasi 12. syyskuu 2019

Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.

20. maaliskuu 2020

Absolutely terrible I've just spent an hour speaking to one of there agents and he took 15 minutes in between replies to not help at all. One of the worst paid services I've ever used.

Luxeco
Yhdistynyt kuningaskunta
18 päivää sovelluksen käyttöä
13. syyskuu 2017

so uncortable. you have to change

Life Comfort
Yhdysvallat
18 päivää sovelluksen käyttöä
16. huhtikuu 2017

Uninstalled. It was not syncing orders correctly and the support team haven't responded to my request for help.

Lovemekitty
Australia
18 päivää sovelluksen käyttöä
7. joulukuu 2017

Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.

Thedogbedshop
Australia
18 päivää sovelluksen käyttöä
3. helmikuu 2022

Please note, Aftership branding can be removed only from the footer section of the branded tracking page. If you are using the tracking widget there is no way the branding can be removed from there.

Ultra Seller Shoes
Yhdysvallat
17 päivää sovelluksen käyttöä
AfterShip vastasi 3. helmikuu 2022

I am sorry to know that you are not happy with the fact that branding cannot be removed from the tracking widget.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

15. syyskuu 2021

Worst customer service ever, breaches GDPR (sends sms promo to your customers without your knowledge). Im using Aftership returns center which is good but this app is gone..

FrisktHjem
Norja
17 päivää sovelluksen käyttöä
AfterShip vastasi 15. syyskuu 2021

Thank you for your valuable feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team AfterShip

19. joulukuu 2019

Waste of time - stopped supporting my major courier, to quote their support "as of now".
Wasted couple hours setting it all up.
Installers beware - Royal Mail is not supported in this app "as of now"

Cavalor Direct
Yhdistynyt kuningaskunta
16 päivää sovelluksen käyttöä