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I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT"
I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?"
IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help.
Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem.
We have 24 hours online customer service. You can also send an email to our support team at suppport@aftership.com.
Regards,
Rupam
Team AfterShip
So these guys are at it again. This creature called Manish is a bad apple who should be removed. I have dealt with him before so I know when he plays around. He gives a standard template reply and doesn't get back for weeks together. Remember fellows, your brand image is at stake when your customers can't view their shipment status. Terrible service. I would give 0 stars any day. 1 star is too much for this kind of service.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are already working on your concern and will find the root cause that led to delay in resolution. We are also checking what Varun and Manish could have done differently so that our support services can be improved. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our product and customer service.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team AfterShip
Several years ago, this app was useful. Like several other posters mentioned, it has become HOT GARBAGE. Let me tell you why.
1. They auto-enrolled us in a monthly subscription plan without our knowledge. We never received a confirmation email announcing the change. This was willfully deceptive on their part.
2. Their Shopify app is designed to keep you clueless about your enrollment in the monthly subscription plan. In fact, it displays NO DETAILS at all about your subscription. You could use it everyday without knowing you were enrolled.
3. Customer service is terrible. They have farmed this out to workers from India who follow a script. There is no human consideration to what they do. When we inquired about refunding our unapproved membership charges, their Indian customer agent refused. We had to spend time to follow up with our credit card company to reverse the charges.
Overall, we run a professional store. We don't have time for games or to leave silly reviews. This is terrible company warranted it.
My fellow Shopify customers, PLEASE DO NOT SUPPORT THIS COMPANY!!!
A perfect 5/7 for billing incompetence.
TL:DR - For the love of god. don't. give. them. your. credit. card. details.
Where do I begin?
1. Hearing good things, I Install the app to poke around, see what's what.
2. Chose the "free" plan. Cool, cool cool cool.
3. Wake up a few weeks later, charged $12954 USD on the old VISA card.
4. Emailed Aftership; "Hey, so, you know that *free* plan I signed up for?"
5. Aftership explained that their "Forever Free Plan" was actually a *new* plan, and I had unwittingly managed to rack up over ten thousand dollars worth of charges without so much as a notification, or automatic plan upgrade (like every single other app in the universe would do).
6. After some back and forth via email, Aftership VERY kindly refunded me $11,955 USD, costing me $999 USD for my mistake - fair enough. Maybe I misinterpreted the meaning of the "free" plan. Fair shake of the ol' sauce bottle.
7. Fast forward to the beginning of the next month (today), I receive a credit card charge for $4355 USD, PLUS another $599 USD. I proceed to laugh, assume this is a sick joke - surely, SURELY Aftership, after charging me over ten thousand dollars, then refunding me over ten thousand dollars, would have fixed the billing mistake.
8. I check my selected plan - it's the $599 option.
....
....
Bueller?
I never had to leave a bad review on any app until now. This app used to be good, until recently. It has a serious syncing problem like what other reviewers said. Many orders are not being synced - I found that out the hard way. Customers kept asking "Where's my tracking number?? Where's my item?? I wanna cancel the order!!" What a nightmare. Support for this app is virtually non-existent - emailed many times without any reply.
It's completely useless
1. I can't integrate local courier with Shopify
2. Aftership doesn't import data from Shopify
Just a waste of money
Worst customer support ever.
They are not able to answer simple questions. Furthermore,
they are not able to answer all questions.
Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!!
We pay a shit load of money for this app for an overwhelming bad service as well as not working automation.
We are in the search of a new tool.
I can only recommend to not use it. In my 6 month with this app I hadn't any good experience.
Before I forget. The "HTML" Email is not able to process main stlying. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.
BE AWARE OF YOUR CARD DATA WILL BE STOLEN AND CHARGED SUDDENTLY.
I'm on Starter (Free) plan with 100 quota. Stil today charged me Invoice #FEBB46C-0022 Receipt #2245-6803 $60 USD for nothing. Even i cancel my paid membership. Once you enter the card details there is no way to remove it. They will also not willing to remove. All you need to open a dispute with your bank. This is a serious problem against PCI compliance. We are contacting with Stripe and Shopify about the issue. There is a law regarding save customer card data. And this will be a serious case file against customer rights. We will involve our company lawyer and will fight for this.
Thanks for the review.
There is no such concern with the app and billing part. As per the mentioned invoice there are 120 extra tracking numbers for which you were charged. Please reply to the email and we can talk on this further.
Under no circumstances should anyone ever use this app. They have very sleazy business practices and you will end up paying more than what they reflect in their packages. When you may go over a certain rate, they will hide that from you so you begin to incur higher charges and your bill becomes outrageous. You'll be lucky if they even send invoices to you, which they don't because they are hiding the excess billing from their customers. I've used Shopify for several years and this is the #1 sleaziest app I've encountered. Save yourself and do not use Aftership.
This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.
We apologize for the inconvenience. Payments via the Shopify channel are supported on AfterShip along with it we also offer the payments via cards option using our gateway. It is totally a user preference, We never force payments on our gateway.
As you have mentioned you want to pay via Shopify. We have sent you an email on the registered email address with further instructions.
You can always contact us at support@aftership.com (24X7).
Kind regards,
Mudit