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I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT"
I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?"
IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help.
Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem.
We have 24 hours online customer service. You can also send an email to our support team at suppport@aftership.com.
Regards,
Rupam
Team AfterShip
We have been looking at many options to manage all our open shipments and I can confidently say that AfterShip is the best app to support our business. Its simple and tracks all possible carriers around the world.
In addition, the support team does a great job!
Tim
Great app and customer service.
Helped me with an extended trial and a 10% discount on my order.
Aseem helped me also with finding the documentation on Aftership for the Rest API
perfect!!! i love the service and will like to continue using the app for my online Ecommerce store
Easy to use and efficient shipping management app. Saves a lot of time. Numerous plans help you choose one that suits you. Recommended.
Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Neelima Aggarwal
Team AfterShip
Very good customer service
After trying other the tracking apps in the Shopify app store, (Tracktor/ Trackr) AfterShip is the best in terms of versatility and customization. Now I can easily see where all my packages are on a single screen and I especially love the auto e-mail notifications to customer. This app is a must have especially if you have a international presence.
www.kurasu.me
Awesome app
Really happy with this app, quick and friendly support and an easy to navigate interface. It's let us create a uniquely branded courier updates page, plus lets us track which shipments are running late.