Arvostelut (4 786)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 83 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 5 % arvioista on 1 tähteä
1. heinäkuu 2020

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

Cloudy
Yhdysvallat
Vuosi sovelluksen käyttöä
AfterShip vastasi 10. heinäkuu 2020

Thank you for your review, could you please reply on the email sent.

19. syyskuu 2017

It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!

Boxfromuksupermarket
Yhdistynyt kuningaskunta
Vuosi sovelluksen käyttöä
16. heinäkuu 2020

Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.

1901 BDF
Hongkong – Kiinan erityishallintoalue
12 kuukautta sovelluksen käyttöä
15. huhtikuu 2020

The app uses fraudulent practices. I have been charged $45.50 for a "free" plan. No notification for exceeded monthly quota or whatsoever. Fully nontransparent. Even as of today I am not clear what I have been charged and paid for.

tiltit.store™
Bulgaria
11 kuukautta sovelluksen käyttöä
29. elokuu 2022

The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.

Bad.no
Norja
11 kuukautta sovelluksen käyttöä
AfterShip vastasi 31. elokuu 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team is working on priority on this. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

20. elokuu 2019

does not work you search for the tracking number and it just says not found so no good here .......

Refined Wears
Kanada
11 kuukautta sovelluksen käyttöä
AfterShip vastasi 13. syyskuu 2019

Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply.
The application needs you to enable appropriate couriers within the active courier list of your AfterShip account. You can check or else, please share your availability so that we can provide a demo to help you how this can be done.

27. lokakuu 2023

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
Yhdysvallat
8 kuukautta sovelluksen käyttöä
AfterShip vastasi 28. lokakuu 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the pricing of the app.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

19. toukokuu 2020

Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.

TwentyDrop
Yhdysvallat
10 kuukautta sovelluksen käyttöä
14. helmikuu 2020

Never signed up for the $29 monthly and yet somehow i was mysteriously on it. I'm very upset because Shopify never asked or did this app ask. It just saw the increase in shipments and switched my plan to the higher one. I'd really love a refund seeing as that I never selected that plan or use this app and I feel robbed.

Shop Cozy Co.
Yhdysvallat
10 kuukautta sovelluksen käyttöä
AfterShip vastasi 1. maaliskuu 2020

Hi user,
would you be able to jump on a call with us.
Please schedule here (https://calendly.com/anurag-upreti/30min?month=2020-03)

Muokattu 29. maaliskuu 2023

This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution.

UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.

SWELL Wakesurf
Yhdysvallat
10 kuukautta sovelluksen käyttöä
AfterShip vastasi 26. toukokuu 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Tushar Jolly
Team AfterShip