Arvostelut (4 775)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 83 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 5 % arvioista on 1 tähteä
27. lokakuu 2023

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
Yhdysvallat
8 kuukautta sovelluksen käyttöä
AfterShip vastasi 28. lokakuu 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the pricing of the app.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

5. toukokuu 2020

BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!!

This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback dispute with PayPal and VISA credit card. No wonder India is the scam capital of the world!! The developers ought to be ashamed of themselves. Bloody baiters.

Unavo Place
Kanada
8 kuukautta sovelluksen käyttöä
Muokattu 11. maaliskuu 2018

Finding it virtually impossible to set your app up on 2 separate shopify stores, it's driving me to the point or leaving you for good.

The customer service for this app is appalling. I've been getting vague, one sentence replies every 24 hours, meanwhile i have a lot of disgruntled customers wondering where their orders are.

sort this out or this 1 star review will stand

Crazy Cool Store
Yhdistynyt kuningaskunta
8 kuukautta sovelluksen käyttöä
23. joulukuu 2021

This app is terrible. They have some dev issues and customer support is horrible. The gymnastics they make you go through to delete the account is absurd.

Broya
Kanada
8 kuukautta sovelluksen käyttöä
AfterShip vastasi 23. joulukuu 2021

I am sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

6. syyskuu 2017

hard to use, so hard to install

Bongroups
Vietnam
8 kuukautta sovelluksen käyttöä
28. joulukuu 2019

A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?

Poppie Pink
Australia
8 kuukautta sovelluksen käyttöä
12. joulukuu 2017

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

Coinzin
Myanmar (Burma)
7 kuukautta sovelluksen käyttöä
11. elokuu 2019

The app no longer supports the E Packet and I have contacted their support and 7 days later, I have not yet heard back from them. I won't sign up for their pay plan if their solution does not work and they don't even care to respond to an email!

MissLavish
Kanada
7 kuukautta sovelluksen käyttöä
AfterShip vastasi 13. syyskuu 2019

Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.

12. heinäkuu 2017

No not working. It is not syncing with my oberlo orders even though the tracking info is updated in shopify by oberlo. I contacted support and they go "hi thanks for contacting us you can sync aftership with shopify, have a nice day."

Jiu Jitsu Addict
Yhdysvallat
6 kuukautta sovelluksen käyttöä
17. helmikuu 2020

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

Overhalfsale
Yhdysvallat
6 kuukautta sovelluksen käyttöä
AfterShip vastasi 1. maaliskuu 2020

Hi, Please note SMS charges are determined by the local carrier at your end or the location to which parcel is and these charges may vary as per the location. These charges are not included within the plan charges.
Also, you can find the sms pricing at our pricing page as well (https://www.aftership.com/pricing).