AfterShip Order Tracking

I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. gavin@smithandsmithlighting.com.au

NO LA USEN no cumple con su función, al introducir numero de seguimiento dice No Encontrado, PESIMA APP

The app looks good in itself, but the German translation is terrible.
I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise.
I am fluent in both German and English.
Very annoying as we can't use the app this way.

LOUSY CUSTOMER SERVICE WHO DON'T CARE AT ALL.
APP DOES NOT TRACK PARCEL, NO TUTORIAL, HARD TO USE, PIECE OF GARBAGE APP I DON"T KNOW HOW THE HELL THEY GOT 4.8 RATING !!!!

Absolutely terrible I've just spent an hour speaking to one of there agents and he took 15 minutes in between replies to not help at all. One of the worst paid services I've ever used.

so uncortable. you have to change

Uninstalled. It was not syncing orders correctly and the support team haven't responded to my request for help.

Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.

Please note, Aftership branding can be removed only from the footer section of the branded tracking page. If you are using the tracking widget there is no way the branding can be removed from there.

Worst customer service ever, breaches GDPR (sends sms promo to your customers without your knowledge). Im using Aftership returns center which is good but this app is gone..