AfterShip Order Tracking

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.

here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link.

On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything.

Support sucks balls and just closes tickets which sends you to a bot again and again and again.

I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH.

Funny thing is, tracking links is literally to most basic feature a tracking app should offer...

I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Thank you very much, Ritika !

I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

Thanks for the help with the customer service. Niraj Kumar

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.

If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.

Love this App and Love Savage Shopping while using all the best tools to make it that much easier

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

I really appreciate this application and the support is very interactive and effective especially for one of them whose name is Aditya.

DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.