AfterShip Order Tracking , 4.380 recensioni

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
10 dicembre 2023

I needed help changing my sender email, i got connected with Priya, she helped all the way through, she was quick, she answered all questions.

Loyale Bre
Stati Uniti
Circa 2 anni di utilizzo dell’app
24 gennaio 2024

Best app and great service and support always. Can always recommend this app!

normaflix
Danimarca
5 mesi di utilizzo dell’app
1 dicembre 2023

Aftership tracking is a great app and definitely provides with awesome support. Rajat was especially good about providing and following up with us and solving our issue on the go. Highly recommend this app.

Old Gringo Boots
Stati Uniti
Oltre 3 anni di utilizzo dell’app
3 febbraio 2024

freindly, i had learned lot of new things from sir which i had not known before. Thanku sir for your support.

TailTrends
Canada
15 giorni di utilizzo dell’app
4 gennaio 2024

Ankit and Garvita are just Amazing. Their Customer Service's outstanding AfterShip tracking feature is a game-changer for my business, but what really stands out to me is their outstanding customer service. I've been utilizing AfterShip for a while now for tracking shipments, managing returns, and securing shipping insurance - the seamless integration with Shopify is solid. The app is robust, significantly simplifying what can often be a complicated shipment management process.

Rebel Reaper Clothing Company
Stati Uniti
26 giorni di utilizzo dell’app
1 gennaio 2024

Nitin was very helpful and got on a google meet call with me to walk through my question. Great experience

Veganic
Stati Uniti
4 mesi di utilizzo dell’app
29 dicembre 2023

The customer service provided by AfterShip Tracking is top-notch. Whenever I've had an issue, their team has been quick to respond and address the problem. They are always friendly and more than willing to help until the problem is solved.

Niximo
Stati Uniti
20 giorni di utilizzo dell’app
4 dicembre 2023

This was my first time using Aftership, I had an issue as the status of the order was only Pending. The customer support I received from Rajat was great. He explained everything very clearly and guided me how to set up everything in my account correctly. Amazing customer service. Thank you!

Snugaholic
Regno Unito
2 mesi di utilizzo dell’app
10 novembre 2023

AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Have since found many useful tools in the app including a tracking site that I added my menu for my customers to track their package easier. I would highly recommend checking it out!

Hewitt's Meats
Stati Uniti
Oltre un anno di utilizzo dell’app
Data modifica: 16 novembre 2023

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

Pure Project
Stati Uniti
Circa 3 anni di utilizzo dell’app
AfterShip & Automizely ha risposto 14 novembre 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip