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Love Aftership! It was just what I was hoping to find when looking through the Apps. I can track all of my orders easily and they even sync with Sendle - which I couldn't find any other app to do! Very happy.
It's time to find an alternative.
It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo.
We really value your business and we've sent you an email and looking forward for your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
wow haven't used app yet, but customer service is pretty fast & made a good impression, ill be sure to come back if i have any update of the service itself.
Hello,
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Regards,
AfterShip Team
Easy to install and gets the job done well. Would be good if customers able to use order number or name for tracking to improve user experience.
Great app, good looking and easy to use. Installed on Shopify and connected to autoimport tracking numbers shows to do what it promises.
It allows to add to the store an element which makes it more practical and professional, with benefits both the customer and the seller that does not waste more time on the phone...
I read that it would be appreciated for the translation in additional languages , I think it would be useful to provide a template to fill out , I would do it today for the Italian.
Great app that lets me know everything I need about how my shipping is doing.
A beautiful interface. A must have for any store. Everything is going great with this app.
All awesome
cant wait to start running your app. Your support is excellent. Animesh is go to guy for any help i need.
Very clear information. The only issue is it sometimes marks the order as delivered if it is being returned to sender or has not been delivered to the address and it does not show all the information.
So far good, the process of integrating it in the checkout is a bit unclear but over all its a good app.