Recensioni (4.764)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 9% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
17 febbraio 2020

I was robbed!! Beware of installing this app.
I installed this app and didn't use it. It did not send any tracking information to my customers. I selected a plan and I did plan on using it but, i never got around to setting anything up yet I found a $589 bill in my account this morning because I received more orders than my plan allowed. Why is that? I didn't set this up. I would appreciate a refund.

Best Buddy Dog Products LLC
Stati Uniti
Circa un mese di utilizzo dell’app
14 settembre 2022

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

Orucase
Stati Uniti
24 giorni di utilizzo dell’app
AfterShip ha risposto 14 settembre 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.

We are actively working on your concern please be assured.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

11 marzo 2018

HORRIBLE customer service: Not answering questions properly, not following up, not solving problems. Worst of all: They claim to support carriers which they don't. For some companies this app might work, not for us. If we treated our new customers like Aftership treats us, we would be out of business!

Gilbano
Regno Unito
Circa un mese di utilizzo dell’app
27 maggio 2017

Excelente apoyo para un mejor servicio al cliente

Rokamaestore
Stati Uniti
Circa un mese di utilizzo dell’app
14 luglio 2017

Great App! Fantastic! Thanks a lot

God Republic
India
Circa un mese di utilizzo dell’app
24 febbraio 2017

User friendly and accurate tracking app.

Things4u Shop
Filippine
Circa un mese di utilizzo dell’app
1 dicembre 2019

I used to notify my customers one by one and manually. AfterShip has helped me tremendously. Great app

Vista Closet
Malaysia
Circa un mese di utilizzo dell’app
7 dicembre 2021

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Super Kitty Cats
Singapore
24 giorni di utilizzo dell’app
AfterShip ha risposto 7 dicembre 2021

We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met.

We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team AfterShip

13 maggio 2017

Works great to keep customers informed! Using Aftership on all our stores

Bargain Duck
Australia
Circa un mese di utilizzo dell’app
21 marzo 2017

Easy to setup and the best tracking app I ever used. My store has a dedicated tracking page using AfterShip.

Shopdiabetescare
Australia
Circa un mese di utilizzo dell’app