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The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.
Dear Customer,
Thank you for taking the time to share your feedback.
While we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you.
If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
Tried this for www.beneathyourmask.com but wasn't able to integrate in time. Will try them again if our current option doesn't pan out.
bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème
Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif.
Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application.
Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure.
Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com.
Cordialement,
Rupam
Équipe AfterShip
After many hours, I could only install with this video:
https://www.youtube.com/watch?v=336ofTktPwk
The app is good but should be clearer how to install. I will start using to test
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you.
Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip
Great app in theory. I like that I can easily track all my shipments from a single dashboard and have a custom URL with my shop name as a subdomain. However I don't like that the app is disjointed. If I click on the app in Shopify, I am taken to my aftership admin portal, which is only useful to see store connections. I then have to navigate from there to my aftership webapp - once you finally get there we then have another problem...
Aftership doesn't seem to support Aliexpress Standard Shipping carrier with a 'DP' prefix or Fedx starting with '91' (which is what I use the most) and even other carriers such as China EMS (ePacket) which does seem to work, I do not get as much tracking detail as I would on Cainiao.
Or maybe its just me and I haven't set it up correctly. I'll eat my words if someone from aftership can show me how to make this work as I expect!
I like it. A few suggestions:
1. Allow sorting by column on the tracking page. That's the only page I use and all the orders are mixed up with no way to sort.
2. Either eliminate the origin and destination columns that say only USA or make them useful by putting in City and State (tracking page).
3. I haven't been able to get the code for adding an order tracking page to my site working. That would be useful.
Thank you for the app it helped me a lot in my store i am really thankful for the app god bless!
So far not a fan. Two major flaws I have noticed thus far. 1. If your order contains five products shipped from different manufacturers, they receive five emails with the same order number on them, but they have no clue which product the emails are regarding. 2. If the shipping data has Chinese text in it, the email from Aftership retains that text in the email sent to the customer. I can send emails directly from within Shopify (push) and save myself a dime a piece.