Recensioni (4.775)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 9% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
6 giugno 2017

Best app to communicate with customers.
Improvements that could be done:
1. Sent email in ALL parcel status change
2. Translate to other languages

Anneclairebaby
Regno Unito
Oltre 2 anni di utilizzo dell’app
4 luglio 2021

The customization allowed is much better than some of the competitors, although the price is higher as well.

Urbane Home Goods
Stati Uniti
Oltre 2 anni di utilizzo dell’app
AfterShip ha risposto 4 luglio 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Neelima Aggarwal

Team AfterShip

6 settembre 2017

I've emailed them twice about my tracking site not working. When my customers would put in their tracking number it would say order does not exist. In the beginning it worked but now it just doesn't work. If they do not get back to me within 24 hours i will be uninstalling and installing a different app. None of our 5k + orders say no info. Why pay for this app if we have to send customer info because your system keep showing order does not exist but when i type in tracking into your site i get tracking or if i track using other sites it works but not on the app. Please fix my issue so I can get back to my business and not wasting my time sending customers there tracking info. 24 hours that all you get. I should get my money back you guys take my money and dont track my packages what going on here?

Harperliz
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Data modifica: 27 febbraio 2017

We have been using this app for over a year now. Super support & does the job well. Recommended.

Ultykhopdi
India
Oltre 2 anni di utilizzo dell’app
24 luglio 2015

Great to have all the carriers in a single place and super that we can put the most likely carriers first in our personal carrier list (to eliminate the risk, in the event that the tracking number is not unique to a single carrier, that the customer would have to choose which carrier we chose ;-)

Follinge
Svezia
Oltre 2 anni di utilizzo dell’app
29 giugno 2017

Great app! Easy to use, good interface, accurate info. Keeps all my tracking numbers in a single place, it's so easy to check out if deliveries are going on time with one quick glance.

Doggyplace
Stati Uniti
Oltre 2 anni di utilizzo dell’app
21 settembre 2023

Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!

HOLISTIC VYBEZ
Stati Uniti
Oltre 2 anni di utilizzo dell’app
AfterShip ha risposto 22 settembre 2023

We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip

2 giugno 2021

Very good support. Thanks. Anurag is great. The app is very good for tracking. You can set up a lot of things.

ProfiGadgets
Bulgaria
Oltre 2 anni di utilizzo dell’app
23 febbraio 2017

It was always a hassle getting on top of the tracking numbers and which car accessories order I had to check up on with my suppliers. Aftership has made life so much easier - I just need to use their app to be notified about all my parcels, in just one page. Would definitely recommend this to other eCommerce stores who use different suppliers and sell different products. You will not regret it!

Myswiftlycar
Stati Uniti
Oltre 2 anni di utilizzo dell’app
22 maggio 2021

I use this app for tracking my customers packages they buy from me. I love how it is so easy you use but very powerful.

Stribimart
Stati Uniti
Oltre 2 anni di utilizzo dell’app