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This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Hello,
Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.
You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.
Kind regards,
Mukul Saxena
Very responsive customer service. app had stop for awhile, i didn't know cos it need update. Trying out the updated version now, good app
Awesome app! Easy to use and customize, ultra powerful, good price... 5 stars.
This app is most definitely one of my favorite apps in the Shopify app store. I've used AfterShip plenty of times in the past to track my own packages and it has always been exceptional, but the way Aftership integrates with your Shopify store is really something else. It makes accessing and tracking shipments much, much easier (and I can see all of my customers' info should I ever need to send them an email, update information, and the like). Great app!
Pretty slick and finally added Taiwan Post and Singapore Post. Now someone who isn't in the USA can use it. Thanks!
I had a email issue. Ankit was great!! He really help me very quickly. Please keep him working on your team.
This is a must have for any e-commerce store. This has helped my store literally overnight.
One of the few giant apps that keeps improving and working seamlessly from day one. It's pretty clear that the team cares about their product & customers, the very reason why I'd recommend this to anyone.
Aftership is very easy to use and helps our both us and our customers stay up to date on the status of shipments. Aftership also has excellent integration with Klaviyo for sending email updates to customers.
Aftership is such a sound product, and in my opinion a must-have for every ecommerce store. The best part is that it covers literally all the logistics players in the world, agnostic of region and scale. It makes tracking so simple, and notifications on every step of the order lifecycle keeps customers informed and on their toes.
Would have been great if their SMS pricing was a tad cheaper :) But still, Aftership is second to none.