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Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.
These guys are the best, always there to help, literally instant assistance. I couldn't be happier with the support I have received. Super easy system to use and install and probably one of the best customer service teams I have experienced across all of my Shopify apps. 1000 STARS!! Keep up the superior work. For anyone on the fence with adding this app, I would have to say do it. It looks sleek on the website and they're always so helpful. Thanks guys!
I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately
Did it expect removing aftership branding would be that quick,, quick service I supposed.
We appreciate your feedback and are pleased to hear that you are satisfied with our services.
We value any suggestions you may have, as understanding our users' needs is essential to meeting their expectations and providing an excellent experience.
If you require any assistance with the app, please feel free to contact us through the live chat option on your account or by emailing us at support@aftership.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Please note, Aftership branding can be removed only from the footer section of the branded tracking page. If you are using the tracking widget there is no way the branding can be removed from there.
I am sorry to know that you are not happy with the fact that branding cannot be removed from the tracking widget.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Rupam
Team AfterShip
Worst customer service ever, breaches GDPR (sends sms promo to your customers without your knowledge). Im using Aftership returns center which is good but this app is gone..
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
Waste of time - stopped supporting my major courier, to quote their support "as of now".
Wasted couple hours setting it all up.
Installers beware - Royal Mail is not supported in this app "as of now"
Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.
Looks like a fantastic app! Looking forward to the customer notification system :)
Great job guys
This app is great! Their support was super friendly and helped me resolve my errors quickly and efficiently.