レビュー (4,732)

総合評価
4.8
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年8月9日

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
イギリス
アプリの使用期間:約6年
2024年9月13日

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
アメリカ合衆国
アプリの使用期間:2年弱
2024年8月2日

Thank you very much, Ritika !

I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

SPLASHBUY
アメリカ合衆国
アプリの使用期間:7年弱
2024年7月10日

Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!

Alfresco Chic
イギリス
アプリの使用期間:12ヶ月
2024年9月21日

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
アメリカ合衆国
アプリの使用期間:10ヶ月
2024年8月29日

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.

If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.

AdultLuxe
アメリカ合衆国
アプリの使用期間:3年以上
AfterShipが返信しました 2024年8月30日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

2024年9月5日

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

Sachi Skin
シンガポール
アプリの使用期間:約1ヶ月
2024年9月12日

I have used this app in my old shop for and long time, Thank you so much for the wonderful support!

ARES Online Store
中華人民共和国香港特別行政区
アプリの使用期間:1年以上
2024年9月4日

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

Custom Crafts By Paris
アメリカ合衆国
アプリの使用期間:9日
編集日:2024年8月23日

That really good explanation gives me very good help knows he's way around the system five star

Diabec
イギリス
アプリの使用期間:2ヶ月
AfterShipが返信しました 2024年8月16日

Thank you for sharing your valuable feedback with us.

We are glad to hear that you found our application good and useful.

If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services.

We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip