AfterShip Order Tracking

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Useless without notifications unless you pay...

The customer can ONLY track their order with the tracking number... NOT using their email address or Order ID. This will not help with customer service unless the customer can input their email or ID to track.... they usually dont have the tracking number!

When it works, it is great, but most of the time it doesn't work.

Takes several days to hear back from support. The same tracking numbers displaying information at 17track.net show not information with aftership.

Muy caro su producto. Hay más baratos en el mercado

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

not so human kind, i can't get email, can't login, can't find my password....

I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.