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Love it, this helps me a lot, especially the help from them!!
Fast responses! Great customer service.
Rajat was most helpful.
Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.
Priti was amazing! Perfect! Everything that I asked was explained to me. I'd say I'm in love with this customer support. Very quick, you notice that you are talking to a human and not a machine. Priti was very helpful and kind.
Saransh was fabulous as well. She helped me claiming a gift. Very efficient!
great customer services
great job so far Rajat
Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.
I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'
Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'
Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?
I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
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Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Saransh assisted me with activating my service. It was swift and smooth. I launch in 2 days so I will be able to review the app in more detail. Stay tuned
best support , and there tracking order included in free plan