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Amazing!
Saving a lot of time. I would absolutely recommend.
Exactly what I wanted!100% Necessary for an online store!
I honestly feel using AfterShip is a must for every single online store. It helps bulding trust between the customer and the merchant. It's just so easy to use, always keeps people informed about their shipment. No more grey zone ; has it been delivered yet? Should I run to the post office? I will be using AfterShip forever!!
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
So far so good with Aftership. It's very easy to install and get setup and automates pretty much all of the after shipping communication, making sure the customer is always up to date on the status of their package. It also allows you to have an order tracking page with further lets the customer have piece of mind on the status of their order. Nothing bad to say here, I recommend it.
Easy to install and gets the job done well. Would be good if customers able to use order number or name for tracking to improve user experience.
Thanks for your help in understanding the product. I would recommend this app to everyone. Thanks..
This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution.
UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Tushar Jolly
Team AfterShip
Awesome app! Now I can full track all my orders, and know in time if there are any problems with some orders.
After ship is amazing. Easy to use, and offers excellent touchpoint with consumers to keep them automatically updated on shipping progress. It has reduced our customer service inquiries drastically. I would recommend Aftership to anyone who is launching a new store.