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Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.
Love this App and Love Savage Shopping while using all the best tools to make it that much easier
The best app for tracking which allows notifying by email each customer where the parcel is.
Worst Customer Service Experience – Avoid AfterShip at All Costs!
If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.
The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.
If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Shreyasi was great and answered my questions quick and well.
Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.
Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.
Aftership Tracking is a very good asset to our company. The sited and app provide easy instructions and walk throughs that you can understand, as well as providing great customer service.
Thank you very much, Ritika !
I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.
i would like to use this application forever