AfterShip Order Tracking

Nitin helped me work out an issue quickly and professionally! Still yet to use all the functionality of the app but the support was very responsive.

Aftership, customer support is phenomenal. All of my questions were answered with utmost clarity. I could not be happier with the exceptional support. They walk you through the necessary steps to hit the ground running. I'm beyond ecstatic for the stellar support. Aftership is the way to go.

Aftership is really helpful in tracking packages, whenever we have a customer inquiry.

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Been struggling a lot with the app but the customer support on this app is very accomodating and fast. Thanks!

Customer service was excellent! Very quick and responsive. All my queries was handled very quickly.

Doy 3 estrellas porque la acabo de descargar y de momento me gusta lo que veo y la atención al cliente perfecta, cuando empiece a usarla pondré si sigo pensando igual. De momento genial

I have been using aftership since I opened my store the beginning of April and the app has worked great thus far. I have had numerous questions regarding being a new business and making sure I have all apps needed to run the business from beginning to end. I have had 2 customers and the communication has been great so far during this process. I advise that if you get Aftership tracking be sure to get Aftership Returns too. Easy set up just in case you need it.
Thank you aftership, this has been 1 less headache to deal with.

Exactly what I needed for my store. Simple to use and customers didn't need to worry about their package arriving late. Would recommend it to a friend!

Great app, thank you very much!