レビュー (4,777)

総合評価
4.7
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2017年4月28日

This app is part of a suite of apps that really make it easy to run an eBusiness. It offers one place to view all the orders you are tracking and has a lot of info at hand. Sweet app!

Electro Junky
南アフリカ
アプリの使用期間:約1ヶ月
2017年9月6日

I've emailed them twice about my tracking site not working. When my customers would put in their tracking number it would say order does not exist. In the beginning it worked but now it just doesn't work. If they do not get back to me within 24 hours i will be uninstalling and installing a different app. None of our 5k + orders say no info. Why pay for this app if we have to send customer info because your system keep showing order does not exist but when i type in tracking into your site i get tracking or if i track using other sites it works but not on the app. Please fix my issue so I can get back to my business and not wasting my time sending customers there tracking info. 24 hours that all you get. I should get my money back you guys take my money and dont track my packages what going on here?

Harperliz
アメリカ合衆国
アプリの使用期間:2年以上
2021年10月8日

The customer service is very quick and professional. The website interface is quite simple and comprehensive. Will test the after shipping tracking in few days !!!

STG Gadgets
イギリス
アプリの使用期間:約1ヶ月
2023年9月21日

Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!

HOLISTIC VYBEZ
アメリカ合衆国
アプリの使用期間:2年以上
AfterShipが返信しました 2023年9月22日

We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip

2023年9月14日

I'm on the 7-day trial, which was extended to 14 days, so I have more time to learn how to use the app. Customer Service is quick and helpful! Excellent app! You can customize the customer's notification email with your logo, send automatic updates, and lots of features! Thanks for your help Ankit.

HorizoN504
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年5月21日

Excellent customer support service. They were very professional and helped me in a timely manner. Would recommend.

EdenHouse Products Inc.
カナダ
アプリの使用期間:約1ヶ月
2023年11月21日

Good

Frantzstore
チリ
アプリの使用期間:約1ヶ月
2017年4月3日

Definitely does what it says and does it well. Most preferred tracking management app out there. Great for not only tracking customer packages, but business ones as well. All within the same app.

West Fifth Design
アメリカ合衆国
アプリの使用期間:約1ヶ月
2017年4月23日

Useful app for our store. helps to keep the customers updated

Bonsaix
イスラエル
アプリの使用期間:約1ヶ月
2022年8月13日

Der Support ist sehr gut und hilft immer. In wenigen Sekunden hatte ich das Problem gelöst. Super Support

GetVeins
スイス
アプリの使用期間:約1ヶ月