AfterShip Order Tracking

Super easy to use and integrate! Love that I can let customers be able to track their shipment easily.

So happy I discovered this app! AWESOME customer service! They were patient, kind, and helped me with all my requests. Also, they were very quick with responding!! Very easy to setup as well.

Customer support was able to share screen with me and resolve my concerns quickly . I look forward to working with this company

love it so far, the easiest way to track all my customers shipments.

Recommended....Highly responsive and efficient.

It is the first time I am using this app but so far everything its been easy. I hope it stays that way and everything works well

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

maybe you can include all the national post offices around the globe (suzh as Qpost) based in Qatar. thanks

it is an excellent work ,time saving and makes me feel special :)

Enforceable and time/organisational effectiveness.