AfterShip Order Tracking

Great App and really easy to instal! Looks like it will be a great asset to my T-shirt business- Rotten Cake Clothing Co

Aftership is literally the simplest way to start shipping products.

So happy I found this, customer support is great as well! Must Try

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

Clean and easy to use layout! Creates direct links to custom ship page for customers.

Love it. The app is useful and it intergrated well to my website

L'équipe d'aftership prend le temps de vous expliquer tout étape par étape. c'est une aide précieuse. merci

I liked everything about this app and the new features added with amazing customer service! must follow all the steps and test your emails so you know your customers are going to get they email to they main inbox. recommend this app to everyone. what I like the most is they help you till you succeed.

So I haven't been using this app long enough to give a credited review, however I will change my star once I do

It is very simple to use and intuitive.

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.