レビュー (4,763)

総合評価
4.7
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2021年2月24日

The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner.
The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though.
A bit expensive though at $69/month. The free plan is ok for smaller stores.
Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.

urban-baby-store
カナダ
アプリの使用期間:5ヶ月
AfterShipが返信しました 2021年1月27日

Hey :)

Thank you for your honest feedback.

We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers.

For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers.

1. Customers can get real-time order status updates via the AfterShip iOS and
Android tracking apps.

2. Users can insert the "Track order with AfterShip" button to the Shopify
order confirmation page to encourage customers to download the app.

3. Courier mapping to help users import Shopify orders to AfterShip with the
correct couriers.

We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback.

Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.

2022年10月1日

Harsh at AfterShip was so resourceful and truly made sure I was completely comfortable with this new system before ending the chat. As a new eCommerce business owner, I truly believe that this app will really make things easier for me when it comes to shipping and refunds.

Busy Bee Herbs LLC
アメリカ合衆国
アプリの使用期間:7日
編集日:2021年9月30日

The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time.
*EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.

Tatami Kids
中華人民共和国香港特別行政区
アプリの使用期間:6ヶ月
2014年5月17日

So good and easy to use. Must have!

Zorios
マレーシア
アプリの使用期間:7日
2020年4月15日

I have been victim of fraudulent practices from Aftership. I have been charged 29$ for an app that doesn't work. The app is linked to my store but doesn't track the packages. I have contacted the customer support and Seema didn't want to install the app for me even though I paid and i have thousands of customers every month. I asked she add me on skype to show me and she didn't want. Don't waste your time guys

Popi Hair NL
イギリス
アプリの使用期間:6ヶ月
2021年4月26日

Stellar customer support. Very responsive. The app is easier to navigate than I initially thought it would be. I'm excited to add a tracking page for my customers.

NuWave Beauty Online
アメリカ合衆国
アプリの使用期間:7日
2022年1月4日

It comes with great templates! And the customer support is quick to respond. Would recommend to add to your shopify!

Airshop
アメリカ合衆国
アプリの使用期間:7日
2021年11月9日

This app is communication with my customers after shipping.
Doing a good job.
I still need to figure out all the available functions.
Thanks

mommenti
アメリカ合衆国
アプリの使用期間:4ヶ月
AfterShipが返信しました 2021年11月9日

Thank you for your kind words.

Please take your time and check the features & functionality of the platform and please let us know if you have any suggestions for us.

We are really eager to know how we can make your experience better.

Regards,
Riyaz
AfterShip Team

2021年3月26日

I literally just integrated this app so I haven't used it yet. I recommend asking for reviews maybe a few days - weeks after integrating it.
Thanks for your help Sonell!

Kelapa wear
インドネシア
アプリの使用期間:7日
2021年2月26日

I chatted with Pawan today and got the help I needed in seconds! looking forward to trying aftership out on my store.

FIX LINENS
アメリカ合衆国
アプリの使用期間:7日