AfterShip Order Tracking

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

Good customer service, but it is a little bit confusing and time consuming to set up tracking page. Need to have tutorial videos to better help customers set up tracking page.

I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

Great App...Kudos to the team for developing such a simple solve.

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Great app to track the orders so far and excellent support. Thank you very much for your great assistance.

Great service for me it's one less thing to worry about and they are always so helpful!!

Haven't even had a chance to use it. Having card issues with my bank. Opened a ticket three days ago. No response. Would like to use it, but there's no communication.

This software is a scam. The fee plan did not say that there would be an agent fee, but in the end, it was charged $5 per agent per month. fraud